Guest Relation Executive

• *Job Summary:**

We are looking for a presentable, customer\-centric and well\-spoken Guest Relation Executive to be the first point of contact for all our customers, channel partners and visitors at our Sales Gallery / Site Office. The role is responsible for creating a premium customer experience and ensuring smooth coordination between guests and the sales team.

• *Key Roles \& Responsibilities:**

1\. Front Desk \& Guest Management:Greet and welcome all walk\-in customers, channel partners, and guests with a warm and professional demeanor.Maintain visitor log, manage appointments and ensure guests are attended to without delay.Offer refreshments and ensure the sales lounge / experience center is always presentable and premium.

2\. Customer Experience:Understand customer requirements and route them to the respective Sales Executive.Ensure excellent customer service throughout the site visit journey \- from entry to exit.Handle initial customer queries and provide basic information about projects.

3\. Coordination \& Support:Coordinate with Sales, CRM and Marketing teams for daily footfall, follow\-ups and events.Assist in organizing site visits, CP meets, customer events and property expos.Manage incoming calls, emails and maintain data in CRM / ERP system.

4\. Documentation \& Process:Maintain daily footfall report, guest feedback forms and appointment tracker.Ensure compliance with SOPs, grooming standards and hospitality protocols.Support in collecting customer feedback and improving service quality.

• *Key Attributes:**

Presentable \& Confident \| Well\-spoken \| Empathetic \| Organized \| Team Player \| Punctual

Pay: From ₹15,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person