Guest Relation Executive

Medlounges Wellness centerKL, IN1d ago

Full-timevia indeed

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Job Description

Welcome patients and visitors with warmth, professionalism, and a high standard of hospitality.
Address patient inquiries, concerns, or complaints promptly, escalating complex issues to management when necessary.
Maintain a clean, organized, and welcoming front\-office and lounge environment.
Build positive, long\-term relationships with patients to enhance retention and trust.
Manage the clinic's front\-desk operations, including answering phone calls, handling emails, and managing WhatsApp queries.
Schedule, reschedule, and confirm patient appointments efficiently using the clinic's management software.
Coordinate with Doctors, nursing staff, and administrative teams to optimize patient flow and minimize waiting times.
Register new patients, create digital/physical case files, and ensure accurate data entry.
Handle daily billing, generate invoices for consultations, treatments, or procedures, and process payments (Cash, Cards, UPI).