Guest Relation Executive

• **Title:** Guest Relations Executive (or similar: Travel Consultant / Guest Service Associate)
• **Mostly Prefer:** Freshers with a background in Hospitality Management
• **Location:** Panampilly Nagar, Kochi (full\-time, office\-based)
• **Core mandate:** Turn leads (calls, messages, emails) into confirmed bookings and maintain strong relationships with clients and guests.
• **Scope:** You’ll be assigned specific holiday\-home properties across India and act as the main point of contact for those assets.

Key responsibilities

From your text and similar listings in Kochi, the day\-to\-day likely includes:

• **Lead conversion**
• Responding to enquiries via **calls, WhatsApp/messages, and email**.
• Explaining property features, pricing, policies, and availability.
• Guiding guests through the booking process and payment.
• **Guest \& client relationship management**
• Pre\-arrival coordination (check\-in instructions, special requests, upsells).
• During\-stay support and issue resolution.
• Post\-stay follow\-up, feedback collection, and encouraging repeat bookings.
• **Escalation handling**
• Managing complaints (cleanliness, maintenance, host issues, refund disputes, etc.).
• Coordinating with operations/housekeeping/maintenance teams to resolve issues quickly.
• Documenting escalations and ensuring they don’t recur.
• **Inventory \& listing management**
• Updating availability, rates, and restrictions across channels (website, OTAs, social media, internal tools).
• Ensuring photos, descriptions, and policies are accurate and consistent.
• Basic coordination with property owners/managers for block dates or maintenance.
• **Digital \& communication tasks**
• Handling basic updates on **website listings, social media handles**, and possibly responding to reviews/messages on platforms like Instagram/Facebook/Google.
• Using CRM / property management software to track leads, bookings, and guest history.

Typical requirements for this profile

• **Excellent English communication** (spoken \& written) – mandatory.
• Comfort with **phones, WhatsApp, email**, and basic office software.
• Ability to learn and manage **booking systems, property dashboards, and simple website/OTA updates**.
• Strong **customer service orientation**, patience, and problem\-solving skills for escalations.
• Preference for candidates with exposure to **hospitality, travel, real estate, or sales**

If you’re preparing an application or interview

* Emphasize any experience in

• **Sales / lead conversion** (targets, follow\-ups, closing deals).
• **Customer support / guest handling** (hotels, homestays, travel agencies, e\-commerce support).
• Using tools like Excel/Google Sheets, basic CMS, or any booking/CRM software.

Pay: ₹10,000\.00 \- ₹15,000\.00 per month

Benefits

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Work Location: In person