Head EcommerceOperations

• *About Ramsons Perfumes**

Ramsons Perfumes is an Indian fragrance company with in\-house manufacturing and a presence across D2C, marketplaces, quick commerce, general trade, modern trade and institutional channels. Our digital business is being rebuilt as a structured, data\-led function. This role is one of its core leadership hires.

• *Role purpose**

• Build and run an e\-commerce operation that grows profitably and does not depend on any one person.
• Own the channel P\&L at contribution\-margin level, not just revenue.
• Make fulfilment, inventory and marketplace performance predictable through systems, SOPs and dashboards.
• Free the Head of Digital from day\-to\-day operational escalations.

• *Key responsibilities**

• *1\. Channel P\&L and unit economics**

• Own SKU\-level contribution margin by channel, after commissions, shipping, RTO, returns and discounts.
• Reprice, rebundle or delist SKUs that lose money on a channel.
• Approve promotion and discount depth jointly with finance.

• *2\. Catalog and listing management**

• Own listings, A\+ content, titles, keywords and pricing parity across all channels.
• Ensure Legal Metrology compliance on every listing: MRP, net quantity, manufacturer and origin details.
• Design variant, combo and gift\-set architecture to lift AOV.
• Run listing launches for new products within agreed timelines.

• *3\. Inventory and demand planning**

• Forecast channel\-wise demand and place stock across FBA, Flipkart fulfilment and quick\-commerce dark stores.
• Keep top SKUs in stock and flag aged or slow\-moving inventory early.
• Plan festive and sale\-event peaks (Diwali, Valentine's, Prime Day, Big Billion Days) 3–4 weeks ahead.

• *4\. Order fulfilment and logistics**

• Manage 3PL and warehouse SLAs, courier mix and pincode serviceability.
• Handle dangerous\-goods requirements for perfumes: surface\-only lanes, courier restrictions, compliant packaging.
• Reduce breakage and leakage through packaging specs, drop tests and courier claim recovery.

• *5\. RTO, returns and COD control**

• Drive COD\-to\-prepaid conversion, address verification and RTO risk rules at checkout.
• Set and enforce a returns policy that blocks used or tampered\-product returns.
• Track RTO and return cost as a percentage of GMV by channel and pincode cluster.

• *6\. Marketplace account health**

• Maintain seller ratings, cancellation rate, dispatch timelines and policy compliance.
• Win and hold the buy box on core SKUs.
• Monitor and act against unauthorised sellers and counterfeits through brand registry.
• Reconcile commissions and fees and raise claims and settlement disputes.

• *7\. Customer experience operations**

• Own support SLAs, ticket categorisation, CSAT and review management.
• Run WhatsApp order\-update and support flows.

• *8\. Payments and reconciliation**

• Reconcile payment gateway, COD remittance and marketplace settlements with finance every month.
• Run leakage audits: unpaid orders, wrong commission slabs, unclaimed courier losses.

• *9\. Systems, automation and team**

• Own OMS/WMS processes and cross\-channel inventory sync.
• Structuring SOPs for every recurring task and build dashboards the team runs without escalation.
• Hire, train and lead the e\-commerce operations team.

• *What this role does not own**

• Paid media and ad budgets
• Creative and brand positioning
• Factory production planning
• Website development
• General trade, modern trade, export and institutional sales

• *Who we're looking for**

• *Must have**

• 7–10 years in e\-commerce operations, with at least 3 years leading a team.
• Has run D2C and marketplace operations together for a consumer brand (FMCG, beauty, personal care orsimilar).
• Has built a SKU\-level contribution margin model and used it to make pricing or assortment decisions.
• Has reduced RTO, returns or stock\-outs measurably, with before\-and\-after numbers.
• Knows marketplace fee structures, settlement cycles and account\-health rules in detail.
• Strong in Excel; comfortable with dashboards and working with data.
• Has written SOPs that a team still follows.

• *Education**

• Graduate, Engineering or Commerce preferred.
• MBA in Operations, Supply Chain or Marketing is a plus, not a requirement.

• *Good to have**

• Fragrance, beauty or cosmetics category experience.
• Shopify, third\-party checkout and OMS/WMS experience.
• SQL or Power BI.

Pay: ₹1,800,000\.00 \- ₹2,400,000\.00 per year

Benefits

• Provident Fund

Work Location: In person