+ **Collaborate with business stakeholders to understand their needs, objectives, and challenges.**
+ **Develop an Integrated Application Roadmap, aligning it with business outcomes and IT capabilities.**
+ **Establish strong relationships with business units, acting as a trusted advisor and partner.**
+ **Regularly engage with business stakeholders, manage expectations, and identify opportunities for improvement.**
+ **Identify and evaluate emerging technologies and trends that can drive transformation and innovation.**
+ **Collaborate with business units to develop and implement technology\-driven initiatives driving productivity and efficiencies**
+ **Serve as the primary point of contact and subject matter expert for all JADE Business applications.**
+ **Ensuring the delivery of IT Application services meets the agreed\-upon service level agreements (SLAs) and key performance indicators (KPIs).**
+ **Managing IT Delivery projects, including planning, scheduling, and executing project tasks, managing project risks, issues, and dependencies.**
+ **Ensure application performance, availability, and security meet or exceed SLAs**
+ **Implement and maintain ITIL best practices and processes**
+ **Oversee the incident management process (Including major Incidents), ensuring timely resolution of issues**
+ **Lead problem management activities to identify root causes and prevent recurrence**
+ **Collaborating with cross\-functional teams, including IT operations, infrastructure, software development, and business stakeholders, to define and deliver IT services.**
+ **Developing and implementing service improvement plans to enhance service quality and customer satisfaction.**
+ **Ensuring compliance with industry and regulatory standards, including data privacy, security, and compliance.**
Customer Support Specialist - Flex
Rippling · Bengaluru
Full Stack Developer
CodePixel Works · Remote
Centre Manager — Dialysis Centres
Actio · Bengaluru