Head of D&T Service Centre and Head of CTO Compliance

Welcome to Haleon. We’re a purpose\-driven, world\-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance\-focused culture.

• *Hello**. We’re **Haleon**. A new world\-leading consumer health company. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category\-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. Brands that are known and trusted to deliver. What’s more, whilst our brands have history, our company is new, fresh and forming, shaped by all who join us. We are at the forefront of building a new sector of consumer health and for Haleon, co\-creating our unique culture. Care to join us. It isn’t a question.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

• *Role Summary**

The Head of D\&T Service Centre – India is accountable for the leadership, performance, and governance of Haleon’s Digital \& Technology (D\&T) Global Capability Centre (GCC) in Bangalore.

The role provides senior site leadership for all D\&T colleagues based in India, while also holding first‑line accountability for compliance oversight, including software development compliance across relevant D\&T services.

This leader plays a critical role in ensuring strong operational discipline, regulatory compliance, and a positive colleague experience, while enabling scalable, high‑quality delivery aligned to Haleon’s global D\&T strategy.

• *Key responsibilities**

• *GCC \& People Leadership**

• Act as the senior D\&T leader for the India GCC, providing visible leadership, direction, and advocacy for all D\&T colleagues based in Bangalore.
• Foster a strong culture of accountability, inclusion, collaboration, and continuous improvement.
• Partner with HR and global D\&T leaders on talent strategy, capability development, succession planning, and colleague engagement.
• Represent the India GCC within global D\&T forums and leadership communities.

• *Compliance \& Risk (First Line of Defence)**

• Own first‑line compliance oversight for designated D\&T services, ensuring adherence to internal policies, regulatory obligations, and audit requirements.
• Provide leadership and governance for software development compliance, embedding compliant‑by‑design practices across engineering and delivery teams.
• Ensure effective risk identification, control implementation, and issue remediation in line with Haleon’s GRC framework.
• Act as a key interface with second‑ and third‑line assurance functions, supporting audits, reviews, and control testing.

• *Operational Governance \& Delivery Assurance**

• Establish and maintain strong operational governance across the Service Centre, including performance management, service health, and delivery quality.
• Ensure consistent application of D\&T standards, ways of working, and service management practices.
• Partner closely with global service owners, product teams, and OU stakeholders to support reliable and scalable delivery from the GCC.

• *Strategic Contribution**

• Contribute to the evolution of the D\&T operating model, including the role of the India GCC as a strategic delivery and leadership hub.
• Support transformation initiatives that improve efficiency, resilience, compliance maturity, and colleague experience.
• Champion continuous improvement through automation, standardisation, and capability uplift.

Embed workflow‑ and automation‑led thinking across platforms to improve efficiency and user experience.

Manage vendors and strategic partners supporting cross‑platform services, ensuring value, performance, and contractual alignment.

Provide clear executive‑level reporting on cross‑platform service health, adoption, risk, and value delivered.

• *About you**

• *Essential**

Senior leadership experience within a global Digital, Technology, or IT organisation.

Proven accountability for compliance, risk, or control oversight in a first‑line role.

Strong understanding of software development lifecycle controls and compliance‑by‑design principles.

Experience leading large, diverse teams within a Global Capability Centre or offshore delivery model.

Ability to operate effectively in a complex, matrixed, global organisation.

Strong stakeholder management, communication, and influencing skills.

• *Preferred**

Experience working in regulated industries (e.g. healthcare, life sciences, consumer health, or similar).

Familiarity with IT governance frameworks (e.g. SOx, risk and control frameworks, SDLC controls).

Background in service management, engineering, or enterprise technology delivery.

Experience supporting audits and regulatory reviews across global technology organisations.

Passion for building high‑performing, inclusive teams and strong colleague experiences.

Ability to translate complex cross‑platform capabilities into clear business outcomes.

• *Why Join Us?**
• ---------------

The future of everyday health is changing. And we’re the people changing it. In front of us is an incredible opportunity to go beyond what any of us have done before. And make everyday health more achievable, more inclusive and more sustainable. For more and more people.

So, join us, as we build one of the world’s leading consumer healthcare companies. Join us to innovate and grow our category\-leading brands. To better understand people’s everyday health needs. To tackle the biggest barriers that stand in their way. To change individual and societal behaviour. Join us to work with colleagues who share your curiosity and restless energy. To explore your interests. To stretch yourself to do the best work of your career. And join us, as together we build a working experience that encourages us all to lead happier, healthier, more productive lives. The way we see it, every day is an opportunity for better. And we’re going all in to realise it.

• *Job Posting End Date**

2026\-06\-22**Equal Opportunities**

• ----------------------

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

• *Adjustment or Accommodations Request**
• ---------------------------------------

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

• *Note to candidates**
• ---------------------

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.