Head of Operations

• *Head of Operations – Pan India Algomatix Technology Pvt. Ltd.** l*ocation: Pan India Leadership Role*

• Experience: 10–15 years (Minimum 5\+ years in IoT Operations) About* **the Role**Algomatix Technology Pvt. Ltd. is looking for a dynamic **Head of Operations – Pan India** to lead and scale our nationwide IoT deployment and support ecosystem. This role is pivotal in ensuring the highest uptime for IoT devices installed across three key verticals — **Logistics, Cold Chain, and School Mobility**.You will lead a multi\-layer operations team including **Customer Support Executives, Managers, Telecallers and Regional Coordinators**, driving operational excellence, service efficiency, customer satisfaction, and device health.**Key Responsibilities1\. Operations Leadership**

• Lead and manage Pan\-India operations teams (support executives, telecallers, managers \& field coordination staff).
• Define and execute the end\-to\-end operational strategy for IoT deployments across all verticals.
• Establish clear KPIs for uptime, service turnaround, SLA adherence, and customer satisfaction.

• *2\. Uptime \& Device Performance Management**

• Ensure maximum uptime and optimal performance of all IoT devices deployed across India.
• Build a proactive monitoring framework to detect failures and initiate immediate response.
• Oversee issue triaging, escalation workflows, and root\-cause analysis.

• *3\. Customer Experience \& Support**

• Drive a high\-performance customer support function with a focus on first\-contact resolution.
• Review support tickets, call logs and client escalations; ensure timely closures.
• Implement training plans to continuously improve support quality.

• *4\. Cross\-Functional Coordination**

• Collaborate with Product, Engineering, Field Service \& Sales teams for seamless deployments and upgrades.
• Work closely with enterprise clients to understand pain points and provide actionable operational insights.

• *5\. Process, Quality \& Compliance**

• Standardize SOPs for installation, configuration, maintenance, and device monitoring.
• Implement quality checks, audits and performance dashboards.
• Ensure compliance with data, safety, and operational guidelines across verticals.

• *6\. Team Development \& Leadership**

• Mentor and upskill regional managers and support teams.
• Foster a culture of accountability, customer\-centricity and continuous improvement.
• Plan manpower allocation and hiring for scale.

• *Required Experience \& SkillsetMust\-Have**

• **5\+ years of experience in IoT device operations** (GPS, telematics, sensors, cold chain IoT, or similar).
• Strong understanding of IoT deployment lifecycle: installation → monitoring → ticketing → SLA\-driven service.
• Proven track record of managing Pan\-India or multi\-region operations teams.
• Experience handling large\-scale device networks in logistics, cold chain, schools or fleet.

• *Technical \& Functional Skills**

• Knowledge of IoT platforms, device health monitoring dashboards, ticketing systems (CRM, Helpdesk).
• Strong data\-driven decision\-making ability using MIS, uptime reports, failure analytics.
• Excellent communication, leadership, crisis management and customer\-handling skills.

• *Education**

• Bachelor’s degree in Engineering / Technology preferred.
• MBA in Operations/General Management (optional but preferred).

• *Location: Navi Mumbai – Vashi.Package: Upto 12L per annum fixed \+ performance incentives \+ conveyance**

Job Types: Full\-time, Permanent

Pay: ₹90,000\.00 \- ₹100,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person