Head of Sales and Revenue Operation

• No. of Openings: **1**
• Department: **Sales**
• Job Location(s): **Noida**
• Education:
• Experience: **2 to 3 Years**
• Budget: **INR 40,000 \- 45,000**
• Skill Required:
• *JOB DESCRIPTION**

===================

• *Head of Sales \& Revenue Operations** – **Education Services**

• *Department:** Sales \& Business Development

• *Designation:** Head of Sales \& Revenue Operations

• *Industry:** EdTech \| Education Services \| International Education

• *Experience:** 6–10 Years

• *Qualification:** Master's Degree (Mandatory)

• *Employment Type:** Full\-Time

• *Work Schedule:** Early morning availability required to support Australian business operations

• *About the Role**
• -----------------

We are looking for a highly driven, disciplined, academically proficient and result\-oriented Head of Sales \& Revenue Operations to lead and strengthen our multi\-vertical education services business.

The ideal candidate should possess a strong understanding of international education systems, university academic requirements, educational services, sales management, CRM\-driven operations and team leadership.

This is a strategic and operational leadership position requiring someone who can independently manage sales teams, establish accountability, monitor individual and departmental productivity, identify operational inefficiencies and consistently improve revenue performance.

The candidate must demonstrate exceptional ownership, leadership maturity, analytical thinking and the ability to translate business objectives into measurable operational outcomes.

• Sales Leadership \& Revenue Growth

+ Lead and manage sales operations across multiple business verticals, including International Study Abroad, Online Tutoring, Academic Writing and Research \& Publication Services.

+ Develop and execute sales strategies to achieve monthly, quarterly and annual revenue targets.

+ Establish individual and team\-level sales targets, conversion benchmarks and performance standards.

+ Monitor the complete sales funnel, from lead acquisition and initial engagement to counselling, conversion and revenue realization.

+ Improve lead\-to\-customer conversion rates through structured sales processes and continuous performance monitoring.

+ Identify opportunities for cross\-selling, upselling and increasing customer lifetime value.

+ Ensure timely follow\-ups and systematic engagement with prospective customers.

• Academic Comprehension \& Educational Expertise

+ Demonstrate an excellent ability to read, interpret and comprehend complex academic instructions, university guidelines, assessment briefs and educational requirements.

+ Understand international university academic frameworks, submission requirements, grading criteria, course structures and assessment terminology.

+ Ensure that the sales team can accurately understand customer requirements and communicate relevant service offerings.

+ Develop the team's ability to interpret academic requirements and identify appropriate solutions for prospective customers.

+ Maintain familiarity with international education markets, particularly Australia, the UK, Canada, New Zealand, the USA and other relevant destinations.

+ Possess the ability to communicate confidently with academically sophisticated customers and international students.

• Team Management, Rostering \& Resource Allocation

+ Create, implement and manage structured employee rosters, weekly availability schedules and shift allocations.

• + Ensure adequate manpower availability across business verticals and operational shifts.

+ Efficiently allocate resources based on lead volumes, business requirements, employee capabilities and expected productivity.

+ Monitor attendance, punctuality, availability, call activity and individual performance.

+ Ensure that every salesperson and relevant team member is actively engaging with assigned prospects.

+ Establish clear delegation of authority, responsibility and accountability within the department.

+ Identify underutilised resources and optimise workforce productivity.

+ Develop a performance\-oriented culture built around discipline, ownership and measurable results.

• Sales Productivity \& Performance Monitoring

+ Establish robust mechanisms to measure daily, weekly and monthly employee productivity.

+ Monitor outbound calls, inbound calls, connected calls, follow\-ups, call durations, lead response times and conversion rates.

+ Utilise telephony and CRM dashboards to evaluate actual employee engagement and performance.

+ Ensure that no sales opportunity is lost due to delayed responses, inadequate follow\-ups or poor internal coordination.

+ Prepare comprehensive productivity reports and performance dashboards for senior management.

+ Identify bottlenecks, revenue leakages, weak conversion points and inefficiencies within the sales process.

+ Proactively escalate operational shortcomings and recommend corrective measures to management.

+ Drive a culture of data\-backed decision\-making rather than subjective performance assessments.

• CRM, Technology \& AI Integration

+ Possess strong working knowledge of CRM, LMS and ERP platforms and their applications in education businesses.

+ Be familiar with advanced CRM ecosystems such as Freshworks and other enterprise\-grade customer relationship management platforms.

+ Understand cloud telephony and communication technologies, including CloudConnect, Twilio and similar solutions.

+ Ensure effective utilisation of CRM pipelines, lead allocation systems, automated follow\-ups, call tracking and reporting dashboards.

+ Leverage Artificial Intelligence tools to improve sales productivity, lead qualification, customer communication, reporting and process automation.

+ Identify opportunities to integrate AI\-powered solutions into everyday sales operations.

+ Work closely with technology and product teams to improve internal systems, automation and operational efficiency.

• Interdepartmental Coordination \& Business Development

+ Work closely with Accounts, Technology, Research \& Development, Operations and Digital Marketing teams.

+ Coordinate with the SEO and digital marketing teams to understand lead generation performance, campaign quality and customer acquisition trends.

+ Possess a working understanding of SEO, digital marketing, online customer acquisition and performance marketing.

+ Collaborate with the accounts team to understand revenue realisation, payment follow\-ups, outstanding collections and business performance.

+ Provide actionable feedback to technology and R\&D teams regarding CRM improvements, automation and customer experience.

+ Identify opportunities for new revenue streams, improved service delivery and business expansion.

+ Contribute strategic recommendations to senior management for sustainable organisational growth.

• Process Development \& Operational Excellence

+ Design, document and implement standard operating procedures (SOPs) for sales operations.

+ Establish transparent reporting structures and accountability frameworks.

• + Develop escalation mechanisms to address customer complaints, employee performance issues and operational challenges.

+ Standardise sales communication, follow\-up protocols and customer engagement practices.

+ Ensure effective delegation of responsibilities and optimal utilisation of available organisational resources.

+ Continuously evaluate existing processes and introduce modern management practices to improve efficiency.

• *Candidate Profile \& Essential Competencies**
• ----------------------------------------------

### **Academic \& Professional Background**

• + Master's degree in Business Administration, Management, Education, Commerce or a related discipline.

+ Prior experience in the EdTech, Education Services or International Education industry.

+ Strong academic comprehension, written communication and analytical capabilities.

+ Experience managing multi\-product or multi\-vertical sales operations.

### **Leadership \& Personal Attributes**

• + Exceptional ownership mentality and a strong sense of responsibility.

+ Highly disciplined, punctual, organised and self\-motivated.

+ Positive outlook with a solution\-oriented approach.

+ Strong executive presence, professional appearance and the ability to command respect from employees, colleagues and management.

+ Excellent communication, interpersonal and team\-building capabilities.

+ Ability to delegate authority effectively while maintaining accountability.

+ High energy, resilience and the ability to work under pressure.

+ A proactive individual who identifies problems independently and presents practical solutions rather than waiting for instructions.

+ Strong managerial maturity and the confidence to make operational decisions.

### **Working Hours \& Availability**

• + Must be comfortable working early morning shifts to support Australian business operations and international customer requirements.

+ Should demonstrate flexibility in managing teams operating across different time zones.

+ Strong personal discipline and consistency in maintaining work schedules are essential.

• *Key Performance Indicators (KPIs)**
• ------------------------------------

Performance will be evaluated on measurable business outcomes, including:

• + Achievement of monthly and quarterly revenue targets.

+ Lead\-to\-customer conversion rate.

+ Individual salesperson productivity and calling efficiency.

+ Lead response time and follow\-up compliance.

+ Revenue generated per employee and per business vertical.

+ Employee attendance, punctuality and roster adherence.

+ CRM utilisation and accuracy of sales reporting.

+ Reduction in lead leakage and missed sales opportunities.

+ Improvement in customer engagement and conversion efficiency.

+ Effective manpower utilisation and departmental cost efficiency.

+ Quality of coordination with other departments.

+ Implementation of process improvements and AI\-driven efficiencies.

• *What We Expect**
• -----------------

We are not looking for someone who merely supervises a sales team or prepares periodic reports.

We are looking for a hands\-on business leader who can take complete ownership of the sales function, understand the business at an operational level, challenge inefficiencies, develop people, establish accountability and consistently deliver measurable results.

The successful candidate must be equally comfortable analysing an academic assessment brief, reviewing a CRM dashboard, conducting a sales performance review, reallocating manpower and presenting a revenue improvement strategy to senior management.

• *Ownership, discipline, academic comprehension, leadership maturity and measurable performance are non\-negotiable.**