Helpdesk Executive

• • First\-Line Support: Receive incoming phone calls, emails, or chat requests to diagnose hardware, software, network, or application issues. • Ticket Management: Log, categorize, prioritize, and track incidents using help desk ticketing platforms like ServiceNow or equivalent tools. • Issue Escalation: Route complex or unresolved technical problems to specialized second\-line or engineering teams. • User Guidance: Walk end\-users through step\-by\-step troubleshooting instructions in a clear, non\-technical manner. • Documentation \& Follow\-ups: Maintain accurate call/ticket records, update knowledge base articles, and follow up with users to verify complete resolution.

Pay: ₹18,455\.00 \- ₹28,755\.00 per month

Benefits

• Provident Fund

Work Location: In person