HR Benefits Senior Analyst

• *Discover your future at Citi**
• -------------------------------

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

• *Job Overview**
• ---------------

We are looking for a **Senior Analyst** to join our **HR Benefits Operations** team. In this role, you will manage retirement benefits, trust accounting, compliance audits, and regional APAC transitions.

• *Key Operating Context (Downstream Payroll Interface):**

Most benefit operations are downstream processes that depend directly on monthly payroll output. Individual will work closely every day with the **Global Payroll Services** team to match deduction files, meet strict cut\-off schedules, and ensure accurate benefit remittances and settlements.

• *Roles and Responsibilities**

• **Regional APAC Projects \& Process Transitions**
• Work with regional leaders and local country teams in **China, Japan, South Korea, Indonesia, and Taiwan** to map retirement, pension funding, payment processes and
• Lead the transition (migration) of corporate and statutory benefit tasks from local payroll teams into the centralized Benefits Operations team.
• Write and update clear Standard Operating Procedures (SOPs) and Operating Procedure Manuals (OPMs) to ensure audit readiness across all APAC markets.
• Review monthly accounting entries, cost accruals, and expense reclassifications.
• Review invoices for benefit vendors and service partners on time.
• Complete monthly and quarterly **General Ledger (GL) and FullKey balance sheet sign\-offs/attestations** with full audit trails.

• *India Key Processes**

• *Downstream Payroll Interface \& Reconciliations**

• Work closely with the Payroll team each month to receive, match, and validate employee deduction files.
• Perform two\-way reconciliations between payroll reports and benefit records before any money is paid out.
• Review and correct data differences caused by salary revisions, arrears, new joiners, exits, and unpaid leaves.

• *Provident Fund (In House Trust and EPFO Trust)**

• Maintain the master database for PF for Citibank in House PF Trust
• Review and approve monthly PF settlement claims, transfer requests, and death claims.
• Reconcile annual PF accounts and ensure yearly member account slips are generated and sent to employees.
• Ensure all new joiners complete **Form 11 declarations** and **KYC verification**.
• Checking of monthly Electronic Challan cum Return (ECR) files and complete statutory PF payments on the EPFO portal within government deadlines.

• *Gratuity**

• Track the solvency and balance of the Gratuity fund to make sure liabilities are fully funded.
• Coordinate required policy funding and premium payments with fund managers (such as LIC) with complete payment records.
• Review and approve monthly employee gratuity settlement calculations and disbursements upon exit or retirement.
• Work to automate and update internal gratuity calculation sheets and liability models.

• *Superannuation \& Management Pension**

• Maintain the Superannuation member master file, tracking active members, voluntary contributions, deferrals, and exit payouts.
• Manage monthly calculations for retired staff pension, annual indexation/pension increases, and arrears.
• Track and verify annual **Life Certificates** submitted by pensioners to ensure continuous and valid pension disbursements.
• Ensure accurate generation and distribution of annual Superannuation account statements to employees.

• *Actuarial Valuation Headcount Preparation**

• Partner with external actuaries, Corporate Finance, and Risk teams for annual and interim valuation exercises.
• Collect, clean, and provide audited demographic and employee data for Gratuity, Leave Encashment, and Pension valuation reports.
• Maintain and improve internal tracking templates and valuation models.

• *Tax Compliance (TDS / e\-TDS)**

• Calculate tax (TDS) deductions on all retirement, pension, and trust claim payouts.
• Support the timely filing of quarterly **e\-TDS returns (Form 24Q / Form 26Q)**.
• Generate and issue Form 16 / Form 16A tax certificates to beneficiaries and retirees.

• *Retirement Trusts Governance**

• Support administrative and secretarial tasks for Employee Benefit Trusts (Deck for Board of Trustees meetings)
• Maintain official trust accounting books and ensure all investments follow approved trust guidelines and banking regulations.
• Lead end\-to\-end preparations for annual statutory audits of retirement trusts to ensure zero audit findings.

• *Partner Governance \& Query Resolution**

• Supervise third\-party administrators (such as HGS) and insurance partners (such as LIC) through regular performance reviews and SLA scorecards.
• Act as the senior point of contact to resolve complex queries or escalations from ex\-employees, alumni, and retirees.
• Guide and support junior team members to maintain high operational accuracy and meet daily turnaround times.

• *Required Qualifications \& Skills**

• **Education:** Bachelor’s or Master’s degree in Commerce, Finance, Accounting, Business, or HR.
• **Experience:** 5 to 8 years of relevant experience in Benefits Operations, Retirement Trusts, Payroll, or HR Compliance.
• **Product Knowledge:** Strong understanding of statutory retirement rules (PF/EPFO, Gratuity, Superannuation, Pension, Trust Governance, and TDS).
• **Technical Skills:** Strong proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas) and HR/Payroll platforms (such as Workday, SAP, or PeopleSoft).
• **Communication:** Clear verbal and written English communication skills for collaborating with regional teams, finance, and external partners.

\-

• *Job Family Group:**
• --------------------

Operations \- Core

\-

• *Job Family:**
• --------------

Operations Support

\-

• *Time Type:**
• -------------

Full time

\-

• *Most Relevant Skills**
• -----------------------

Please see the requirements listed above.

\-

• *Other Relevant Skills**
• ------------------------

For complementary skills, please see above and/or contact the recruiter.

\-

• Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*