HR & Operations Lead

About ElpidoElpido is a growing technology\-driven home services platform committed to building India's Safest App for Babysitting \& Home Services. We connect families with verified service professionals, offering reliable babysitting, home assistance and household services.

As we continue to expand, we are looking for a proactive, disciplined and results\-oriented HR \& Operations Lead to oversee our internal teams, strengthen operational efficiency and ensure accountability across the organisation.

Role Overview

We are seeking a strong and capable HR \& Operations Lead who can take ownership of employee supervision, HR administration, daily operational coordination and team performance.The ideal candidate must possess excellent leadership skills, a firm yet professional approach to employee management and the ability to ensure tasks are executed efficiently and within deadlines.This role will serve as a key link between management and employees, ensuring that management decisions are implemented effectively, operational challenges are addressed promptly and organisational standards are consistently maintained.

Key Responsibilities

1\. Employee Supervision \& Performance Management

• Supervise employees across HR, Operations, Customer Support and other assigned departments.
• Assign, monitor and follow up on daily tasks to ensure timely completion.
• Establish clear performance expectations, measurable targets and accountability.
• Identify performance gaps, delays and repeated operational lapses.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure employees maintain professional communication, workplace discipline and productivity.

2\. HR Management \& Administration

• Oversee employee attendance, punctuality, leave management and adherence to company policies.
• Coordinate recruitment, interviews, onboarding and employee documentation.
• Maintain accurate employee records, attendance reports and performance trackers.
• Address employee concerns and workplace grievances professionally and confidentially.
• Support management in implementing HR policies, disciplinary procedures and performance improvement plans.
• Promote a professional, accountable and positive work environment.

3\. Daily Operations Management

• Oversee the smooth functioning of day\-to\-day business operations.
• Monitor partner onboarding, activation, availability and service readiness.
• Coordinate with operations and customer support teams to ensure timely booking fulfilment.
• Identify operational bottlenecks and implement corrective measures.
• Ensure employees follow established SOPs, workflows and service quality standards.
• Monitor pending tasks, customer escalations and operational follow\-ups until resolution.

4\. Team Leadership \& Accountability

• Act as the primary point of coordination between employees and management.
• Conduct daily team briefings and periodic performance reviews.
• Ensure management instructions are clearly communicated and executed.
• Address negligence, missed deadlines and unprofessional behaviour through appropriate corrective processes.
• Encourage teamwork while maintaining clear individual accountability.
• Take initiative in resolving routine operational issues without requiring constant management intervention.

5\. Reporting \& Management Coordination

• Prepare and submit daily employee performance and operational status reports.
• Track key metrics such as employee productivity, partner availability, booking fulfilment and pending tasks.
• Maintain accurate trackers and verify information submitted by team members.
• Escalate critical issues, repeated non\-compliance and operational risks to management.
• Provide weekly updates on team performance, challenges and improvement initiatives.
• Recommend process improvements to enhance productivity and operational efficiency.

Required Qualifications \& Skills

• Bachelor's degree in Human Resources, Business Administration, Management or a related field.
• 3–5 years of relevant experience in HR operations, team supervision or operational management.
• Previous experience directly supervising employees is strongly preferred.
• Strong leadership, communication and interpersonal skills.
• Ability to handle difficult conversations, employee performance issues and workplace conflicts professionally.
• Excellent organisational, multitasking and problem\-solving abilities.
• Proficiency in MS Excel, Google Sheets and performance reporting.
• Ability to work independently, prioritise tasks and meet deadlines.
• Good command of English and Tamil preferred.

Preferred Candidate ProfileWe are particularly interested in candidates with experience in service\-based companies, staffing organisations, BPO operations, home services or other fast\-paced operational environments.The ideal candidate should be:

• Assertive and professional: Able to enforce standards while treating employees fairly and respectfully.
• Results\-oriented: Focused on measurable outcomes rather than simply completing routine activities.
• Accountable: Willing to take ownership of responsibilities and follow through until completion.
• Detail\-oriented: Capable of identifying discrepancies, monitoring performance and maintaining accurate reports.
• Proactive: Able to anticipate operational challenges and implement solutions.
• Leadership\-driven: Confident in managing teams, resolving conflicts and maintaining workplace discipline.

What We Offer

• Opportunity to take on a leadership role in a growing startup.
• Direct interaction with senior management.
• Exposure to HR management, business operations and team leadership.
• A dynamic work environment with opportunities for professional growth.
• The opportunity to contribute to building scalable systems and processes.

How to ApplyInterested candidates may share their updated resume with the subject line "Application – HR \& Operations Lead \| Elpido" to **vaishalidhanasekar@elpido.in**

Join Elpido and help us build a disciplined, efficient and high\-performing organisation.

Pay: ₹240,000\.00 \- ₹300,000\.00 per year

Benefits

• Health insurance

Work Location: In person