Hypercare Coordinator (Contingent)

• *Responsibilities**

· Manage complete MQL processing including intake, accurate Salesforce recording, and 24‑hour lead acceptance.

· Qualify incoming leads using standardized scripts and predefined sales questionnaires.

· Allocate qualified leads promptly to the appropriate sales representatives.

· Conduct systematic follow‑ups with customers and sales teams to ensure lead progression.

· Monitor leads open beyond 7 days and drive timely action through sales team engagement.

· Execute NPS surveys with customers on scheduled timelines and ensure completion.

· Analyze NPS results (Promoters, Passives, Detractors) and share insights with the Marketing Manager.

· Track overall NPS performance to maintain scores above the defined target threshold.

· Collaborate closely with the EMEA Hypercare team to align with global Hypercare standards.

· Ensure strict adherence to the established Hypercare workflow and compliance across touchpoints.

• *Basic Qualifications**

· Graduation or Post Graduation in Marketing or sales related area is preferred

• *Travel \& Work Arrangements/Requirements**

Work from Office (New Delhi HO)

Pay: ₹10,114\.93 \- ₹34,891\.36 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person