IAM Analyst – IAM & SailPoint IIQ

• *Role description**

IAM Analyst – Job Description Role Summary The IAM Analyst will support Identity and Access Management (IAM) and Identity Governance \& Administration (IGA) operations, with a strong focus on identity data quality, orphan account remediation, account correlation, entitlement ownership, access governance, and compliance. The role requires hands\-on experience with SailPoint IdentityIQ (IIQ), strong analytical skills, and the ability to work closely with application owners and business stakeholders to drive remediation through closure. Key Responsibilities Analyze orphan account reports and identify accounts that are not appropriately linked to valid parent identities. Perform orphan\-account remediation, including account correlation, cleanup, validation, and closure of identified issues. Review accounts eligible for pruning and execute approved cleanup activities in accordance with IAM governance requirements. Identify terminated or inactive users with active access and coordinate with application owners to ensure timely access removal. Perform manual account correlation in SailPoint IdentityIQ (IIQ) to maintain accurate identity\-to\-account associations. Conduct periodic reviews of Workgroup Owners and Null Entitlement Owners within the User Access Portal (UAP). Identify entitlement ownership gaps and collaborate with stakeholders to assign appropriate owners in accordance with access governance requirements. Validate user roles, permissions, accounts, and entitlements and assist in resolving access\-related data inconsistencies. Collaborate with application owners, business stakeholders, and IAM teams to validate account status, obtain necessary approvals, and drive remediation activities to closure. Raise, manage, and track remediation requests through ServiceNow, ensuring governance and audit traceability. Maintain audit\-ready documentation, including remediation records, reports, approvals, supporting evidence, and stakeholder communications. Support IAM audit, compliance, access governance, and reporting activities by providing accurate evidence and documentation. Develop and maintain relevant IAM metrics and KPIs to track remediation progress, data quality, and governance effectiveness. Support continuous improvement initiatives related to IAM data quality, identity lifecycle management, access governance, and operational processes. Required Technical / Functional Skills Experience in Identity and Access Management (IAM) or Identity Governance \& Administration (IGA). Hands\-on experience with SailPoint IdentityIQ (IIQ) and IAM/access governance processes. Strong understanding of identity lifecycle management, orphan accounts, account correlation, access provisioning/deprovisioning, entitlement governance, and access reviews. Understanding of IAM concepts including RBAC, MFA, identity federation, authentication, authorization, and Segregation of Duties (SoD). Experience identifying and remediating access associated with terminated or inactive users. Experience with ServiceNow or a similar ITSM platform for tracking requests and remediation activities. Strong analytical and data\-validation skills, including the ability to use queries, filters, and reports to identify gaps and inconsistencies. Experience supporting IAM audit, governance, compliance, documentation, and evidence\-management activities. Ability to develop and maintain IAM operational metrics and KPIs. Proficiency with Excel, Word, PowerPoint, and Visio. Critical Soft Skills Strong out\-of\-the\-box problem\-solving skills with the ability to investigate IAM data and access issues independently. High attention to detail, with the ability to identify gaps, inconsistencies, and potential compliance issues. Confidence to take initiative, own remediation activities, and drive issues through closure. Strong analytical and investigative mindset. Ability to manage multiple remediation activities and priorities without compromising accuracy. Excellent stakeholder management and communication skills. Ability to work collaboratively with application and business teams while remaining resolute in enforcing IAM governance and compliance requirements. Strong documentation skills and commitment to maintaining audit\-ready evidence. Proactive and curious, with a willingness to understand the end\-to\-end IAM ecosystem. Strong verbal, written, and interpersonal communication skills. Preferred Experience Experience working in a regulated or highly controlled enterprise environment. Experience supporting IAM governance, audit, compliance, and remediation programs. Exposure to large\-scale identity and entitlement data analysis. Familiarity with additional IAM platforms such as Microsoft Entra ID (Azure AD), Okta, RSA, or CyberArk would be advantageous. Ideal Candidate Profile The ideal candidate combines hands\-on SailPoint IIQ experience with strong IAM governance and remediation capabilities. The person should be comfortable analyzing identity and access data, identifying ownership or correlation gaps, coordinating with application owners, documenting evidence, and driving remediation activities to closure while maintaining strong governance and compliance standards.

• *Skills**

SailPoint, RSA, Reporting and Analytics, Identity Governance, Authentication and Authorization, Identity and Access Management, Okta

• *About UST**

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.