Implementation Head - SaaS product experience

Mumbai/Chennai

• *About Newage**

Newage Software is a leading provider of Freight ForwardingERP and digitized back\-office solutions for the global logistics industry. OurSaaS\-based platform helps freight forwarders streamline operations, improvevisibility, reduce operational leakages, and drive business efficiency acrosssales, finance, documentation, customer operations, and logistics workflows.

With18\+ years of domain expertise, Newage serves freight forwarding and logisticscompanies across global markets.

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• *Aboutthe Role**

Weare looking for an experienced and strategic **Implementation Head** to leadenterprise SaaS implementations for our Freight Forwarding platform acrossIndia and Middle East regions.

Theideal candidate should have strong Freight Forwarding domain expertise combinedwith proven experience in SaaS implementation, enterprise customer delivery,stakeholder management, customer retention, and account growth.

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• *KeyResponsibilities**

• Lead end\-to\-end implementation and delivery of Freight Forwarding SaaS solutions across India and Middle East regions.
• Drive customer onboarding, product adoption, retention, renewals, and account growth initiatives.
• Manage enterprise/global customers and multi\-country implementation programs.
• Collaborate with Product, Engineering, Support, Sales, and Customer Success teams for successful project execution.
• Lead implementation governance, project planning, resource management, delivery tracking, and customer escalations.
• Drive ERP/TMS/WMS integrations, EDI/API integrations, data migration, UAT, training, and Go\-Live activities.
• Support pre\-sales discussions, solution workshops, implementation planning, and customer transition processes.
• Build and mentor high\-performing implementation teams while driving delivery excellence and process standardization.
• Ensure high customer satisfaction, successful Go\-Lives, and long\-term customer success.

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• *RequiredSkills \& Experience**

• 10\+ years of experience in SaaS implementation, Freight Forwarding/Logistics domain, and enterprise customer delivery \& project management, with strong exposure to India and Middle East markets.
• Preferably strong expertise in Freight Forwarding operations including Ocean \& Air Freight, Customs/CHA Operations, Transportation, Warehousing, Shipment Lifecycle, Documentation \& Billing, NVOCC Operations, and Customer Visibility solutions.
• Hands\-on experience in Logistics SaaS implementations, ERP/TMS/WMS integrations, EDI/API integrations, data migration, customer onboarding, and Go\-Live management.
• Proven leadership, stakeholder management, customer communication, escalation handling, analytical, and problem\-solving capabilities across Agile and Waterfall delivery environments.
• Exposure to Jira, Confluence, governance dashboards, and SaaS delivery metrics will be an added advantage.
• Willingness to travel across India and Middle East regions based on business requirements.

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• *EducationalQualifications**

• Bachelor’s degree in engineering, Computer Science, Information Technology, Supply Chain, Logistics, Business Administration, or related field.
• MBA / PGDM preferred.
• PMP, Agile, Scrum, or Supply Chain certifications will be an added advantage.