Incident Manager – Site Reliability

• *Incident Manager – Site Reliability Engineering (SRE) \| AWS \| Kubernetes**

• *Client:** One of the World's Largest Big4 Consulting Company
• *Job Location:** Bengaluru, Karnataka
• *Experience Required:** 9–14 Years
• *Job Type:** Full\-Time
• *Work Mode:** Onsite
• *Interview Mode:** Virtual – Microsoft Teams / Google Meet

• *Job Description**

We are looking for an experienced **Incident Manager – Site Reliability Engineering (SRE)** with 8–14 years of relevant experience in DevOps, Site Reliability Engineering, production support, and cloud infrastructure management.

The ideal candidate should have strong hands\-on expertise in **AWS, Kubernetes, incident management, production troubleshooting, monitoring tools, and root cause analysis (RCA)**.

This position involves managing critical production incidents, ensuring high availability of enterprise applications, identifying infrastructure and application issues, and coordinating with cross\-functional technical teams to restore services efficiently.

Candidates with experience in banking, financial services, or product\-based organizations will be preferred.

• *Key Responsibilities**

• Manage and resolve **P1, P2, P3, and P4 production incidents**, ensuring timely resolution and minimal business impact.
• Lead incident management activities, including incident identification, prioritization, escalation, resolution, and closure.
• Perform detailed Root Cause Analysis (RCA) and coordinate preventive and corrective actions.
• Monitor and maintain production infrastructure, applications, and cloud services.
• Troubleshoot AWS services, including **EC2, EKS, S3, and IAM**.
• Diagnose networking and connectivity issues involving VPCs, security groups, subnets, and cloud infrastructure.
• Manage Kubernetes clusters and troubleshoot pods, deployments, container failures, and application availability issues.
• Work closely with DevOps, SRE, development, infrastructure, security, and operations teams.
• Use monitoring and observability tools to identify performance bottlenecks, system failures, and production issues.
• Support incident response, problem management, change management, and continuous service improvement.
• Coordinate technical bridge calls during critical incidents and communicate updates to stakeholders.
• Support production deployments, release activities, and CI/CD pipeline troubleshooting.
• Maintain incident reports, RCA documentation, operational procedures, and knowledge\-base articles.
• Identify recurring production issues and recommend improvements to system reliability and operational efficiency.
• Support high\-availability, cloud\-native, and microservices\-based enterprise applications.

• *Required Skills and Qualifications**

• **8–14 years of relevant experience** in DevOps, Site Reliability Engineering, Incident Management, or Production Support.
• Strong hands\-on experience with **AWS Cloud Services**, particularly EC2, EKS, S3, and IAM.
• Good understanding of AWS networking, including VPCs, security groups, subnets, routing, and connectivity troubleshooting.
• Experience with Kubernetes cluster management and pod\-level troubleshooting.
• Proven experience managing **P1–P4 production incidents**, incident resolution, and problem management.
• Strong knowledge of Root Cause Analysis (RCA), production debugging, and troubleshooting.
• Experience working with monitoring, logging, and observability tools such as:
• Prometheus
• Grafana
• Dynatrace
• Kibana
• OpenSearch
• Splunk
• Familiarity with CI/CD tools such as:
• Jenkins
• Azure DevOps
• GitHub Actions
• Experience supporting enterprise production applications and cloud infrastructure.
• Strong understanding of incident escalation procedures, service restoration, and operational support.
• Excellent communication, coordination, stakeholder management, and problem\-solving skills.

• *Preferred Qualifications**

• Experience working in banking, financial services, or product\-based organizations.
• Experience supporting cloud\-native applications and microservices architecture.
• Exposure to high\-availability and business\-critical enterprise applications.
• Experience managing major production incidents in complex enterprise environments.
• Strong stakeholder communication and incident bridge coordination skills.

• *Ideal Candidate Profile**

We are looking for a technically strong **Incident Manager / SRE Engineer** who can independently handle critical production incidents in AWS and Kubernetes environments.

The ideal candidate should demonstrate

• Strong technical troubleshooting and incident resolution experience.
• Hands\-on AWS infrastructure and Kubernetes expertise.
• Proven ability to manage high\-severity production incidents.
• Experience with monitoring, logging, observability, and CI/CD tools.
• Strong RCA and problem\-management capabilities.
• Ability to communicate effectively with engineering, operations, management, and business stakeholders.

• *Important:** This is a technical Incident Manager / SRE position. Candidates should have practical experience with AWS, Kubernetes, and production incident resolution rather than only process\-based incident management experience.

• *Work Location and Interview Details**

• *Location:** Bengaluru, Karnataka
• *Work Arrangement:** Onsite
• *Interview Process:** Virtual – Microsoft Teams / Google Meet

Candidates should be comfortable working from the assigned office location in Bengaluru.

• *How to Apply**

Interested candidates with relevant SRE, DevOps, and technical incident management experience are encouraged to apply with their updated resumes.

Please include the following details

• Total IT experience
• Relevant SRE / DevOps experience
• Experience handling P1–P4 production incidents
• AWS and Kubernetes experience
• Monitoring and observability tools experience
• Current CTC and expected CTC
• Notice period
• Current location
• Willingness to work onsite in Bengaluru

Pay: From ₹600,000\.00 per year

Work Location: In person