Information Broker (IB) Engineer L1/L2

• *Experience: 1–8 Years**

• *Location: Navi Mumbai Airport**

• *Shift: 24x7 Rotational Shifts**

• *Role Overview:**

The L1/L2 Support Engineer is responsible for advanced troubleshooting, incidentresolution, and operational stability of middleware and web applications hosted on RedHat OpenShift (OCP), Linux, Windows, and SQL Server. This role involves ownership ofcomplex issues, problem management, RCA, automation initiatives, and mentoring L1engineers while ensuring SLA compliance and continuous service improvement.

• *Key Responsibilities:**

• Resolve incidents and problem tickets within defined SLA timelines.
• Perform in\-depth troubleshooting across application, middleware, OS, and database layers.
• Analyze recurring incidents and create problem records.
• Perform Root Cause Analysis (RCA) for major incidents and document findings.
• Drive reduction in repeat incidents (target: continuous improvement quarter\-on quarter).
• Monitor system capacity, performance trends, and recommend improvements. Participate in incident escalations and bridge calls.
• Ensure application uptime and availability as per SLA commitments.
• Prepare and deliver weekly/monthly service reports to stakeholders.
• Conduct and validate backup and restoration drills (monthly/quarterly).
• Maintain proactive communication with customers during critical incidents.
• Identify and implement automation opportunities (scripts/tools) to improve efficiency and reduce manual effort.
• Participate in new technology rollouts, upgrades, and project initiatives.

• *Technology:**

• Container Platform: Red Hat OpenShift (OCP)
• Operating Systems: Linux, Windows Server
• Database: SQL Server
• Middleware/Web: IIS,
• Monitoring Tools:
• Ticketing Tools: ServiceNow

• *Skills:**

• Strong hands\-on experience in Linux and Windows administration.
• Working knowledge of Red Hat OpenShift (OCP) / Kubernetes.
• Experience in SQL Server (querying, troubleshooting, basic performance tuning).
• Good understanding of middleware/web servers (Apache, Tomcat, IIS, etc.).
• Experience in incident, problem, and change management processes (ITIL).
• Strong troubleshooting skills across multi\-tier applications.
• Knowledge of monitoring and alerting tools

• *Soft Skills:**

• Strong analytical and problem\-solving abilities.
• Effective communication with stakeholders and customers.
• Ability to handle high\-pressure incident scenarios.
• Mentoring and team collaboration skills.
• Good documentation and reporting capability

• *Qualifications:**

• Bachelor’s degree in Computer Science / IT or related fieldI
• TIL certification (preferred)
• Certifications in Kubernetes/OpenShift, Linux (preferred)

Job Types: Regular / Permanent, Full\-time

Pay: From ₹400,000\.00 per year

Application Question(s)

• How many years of total experience do you have?
• How many years of experience do you have in Red Hat OpenShift (OCP)?
• How many years of experience do you have in Linux and Windows?
• How many years of experience do you have in SQL Server (querying, troubleshooting, basic performance tuning)?
• Do you have knowledge or experience in middleware/web servers (Apache, Tomcat, IIS, etc.)?
• Do you have experience in n incident, problem, and change management processes (ITIL)?
• Are you comfortable with the third\-party payroll?
• What is your current location?
• What is your current CTC?
• What is your expected CTC?

Work Location: In person