Infra Tech Support Practitioner

• *Project Role :** Infra Tech Support Practitioner

• *Project Role Description :** Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

• *Must have skills :** Network Security Operations, F5 BIG\-IP Technologies, GTM/DNS

• *Good to have skills :** NA

Minimum **3** year(s) of experience is required

• *Educational Qualification :** 15 years full time education

Job Summary

We are seeking a skilled and experienced F5 Network Engineer to design, implement, manage, and troubleshoot F5 application delivery and security solutions. The ideal candidate should have strong expertise in F5 BIG\-IP technologies, load balancing, application traffic management, and network security concepts.

The role involves supporting enterprise network infrastructure, optimizing application delivery, ensuring high availability, and collaborating with infrastructure, security, and application teams.

Key Responsibilities

Configure, manage, and troubleshoot F5 BIG\-IP devices

Administer and support

o Local Traffic Manager (LTM)

o Global Traffic Manager (GTM/DNS)

o Web Application Firewall (ASM/AWAF)

Implement load balancing and SSL offloading solutions

Manage virtual servers, pools, monitors, iRules, and profiles

Configure high availability (HA) and failover environments

Perform firmware upgrades, patching, and system maintenance

Troubleshoot network, application, and traffic\-related issues

Monitor system performance and optimize traffic flow

Collaborate with application, cloud, and security teams

Maintain documentation, SOPs, and network diagrams

Support incident response and root cause analysis

Required Skills

Strong understanding of

o TCP/IP

o DNS

o HTTP/HTTPS

o SSL/TLS

o Routing \& Switching

o VLANs and NAT

Hands\-on experience with

o F5 BIG\-IP LTM

o GTM/DNS

o iRules

o SSL certificates and profiles

Qualifications

3–8 years of Network experience

2\+ years of hands\-on F5 administration experience

Relevant certifications (preferred)

o F5 Certified BIG\-IP Administrator (101/201\)

o CCNA / CCNP

Soft Skills

Strong troubleshooting and analytical skills

Good communication and documentation abilities

Ability to work in a fast\-paced environment

Team collaboration and incident management experience

Additional Information

This position is based at our Bengaluru office.

A 15 year full time education is required.

15 years full time education