Infrastructure Engineer III Network Operation Engineer

• *JOB DESCRIPTION**

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase as a part of the Network Rapid Response Team, your endless curiosity about technology will help you propel innovation and your career

• *Job Responsibilities**

• Own and drive **production incident management**, including triage, restoration, communications, escalation, and post\-incident actions.
• Lead **problem management** to identify root cause, implement corrective actions, and reduce recurrence through durable remediation.
• Execute and govern **change management** activities, ensuring changes are assessed for risk, validated, documented, and aligned to resiliency/security expectations.
• Manage **service delivery** responsibilities including lifecycle management, service evolution, and operational readiness for new capabilities.
• Serve as the **primary customer interface** for day\-to\-day operational issues, queries, and status updates.
• Define, maintain, and improve **MIS/operational reporting requirements** to support process health, capacity planning, and service performance.
• Utilize **enterprise\-authorized AI capabilities** to accelerate monitoring, capacity analysis, and documentation, validating outputs and handling data per sensitivity/security requirements.
• Apply **reuse\-first and automation/AI\-assisted approaches** to identify recurring risks and improve remediation workflows and provide **technical leadership** as a team lead and/or SME; coach and mentor less experienced engineers.
• Contribute to **functional goals, priorities, and service objectives** aligned to overall GT strategy.
• Create and maintain high\-quality **runbooks, procedures, and operational documentation**; independently apply critical thinking and sound judgment and advocate for customers during **infrastructure\- or business\-critical events**, ensuring timely decision\-making and clear communications

• *Required qualifications, skills and capabilities**

• BE/BS degree or equivalent with 3\+ years of experience in Network Operation
• Expertise in one or multiple Network Technologies: Routing \& Switching (LAN, WAN) IP Services (Load Balancing, Bluecoat Proxies and Firewalls), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL, Arista Fabric), Optical (Ciena)
• Experience working in a banking, exchange or technology type environment within a global organization
• Understand Network infrastructure components and how they are tracked and managed in various systems
• Executes within a customer\-centric environment and ability to use (or learn) scripting languages such as Python, Ansible, etc.
• Demonstrated experience using enterprise\-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI\-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Experience in Protocol Analyzers (Cpacket, BigSwtich, Wireshark, Riverbed)
• Experience in capacity/monitoring management tools (Splunk, SevOne, ThousandEyes)
• Strong communication skills – written and verbal

• *Preferred qualifications, capabilities, and skills**

• Demonstrated success leading as a **Team Lead/SME** in operationally critical environments.
• Depth in enterprise\-scale observability, capacity engineering, and operational excellence practices.

Must be flexible, hands on and able to work in a fast paced, high pressure, client\-focused and collaborative environment

• *ABOUT US**