Insurance Customer Support Executive

Department: Insurance Operations / Customer Experience

Experience: 1–3 years

Number of Positions: 1

Employment Type: Full\-time

Job Summary

We are seeking a customer\-focused Insurance Customer Support Executive to support customers who have opted

for insurance products. The role involves explaining policy details, collecting feedback, resolving queries, and

coordinating with insurers and internal teams to deliver a smooth customer experience.

Key Responsibilities

• Call customers who have opted for insurance products and explain policy benefits, coverage, exclusions, premiums,

terms, and conditions.

• Collect customer feedback on the insurance purchase journey and overall service experience.
• Respond to customer queries regarding policy issuance, policy servicing, claims procedures, documentation, and

related processes.

• Coordinate with insurance companies, brokers, and internal teams to resolve customer concerns within agreed

timelines.

• Explain insurance concepts in simple, customer\-friendly language and help customers understand relevant policy

terms.

• Prepare and update FAQs, call scripts, customer education content, and standard communication templates.
• Maintain daily call reports, customer feedback records, query logs, and monthly MIS reports.
• Identify recurring customer concerns and recommend improvements to customer communication and service

processes.

• Follow internal procedures and applicable guidelines while handling customer information and insurance\-related

queries.

Candidate Requirements

• Graduate in any discipline; relevant insurance qualifications are an advantage.
• 1–3 years of experience in insurance customer service, policy servicing, insurance telecalling, or customer relationship

management.

• Working knowledge of insurance products, coverage, benefits, exclusions, premiums, and policy terms.
• Strong verbal communication, active listening, and customer\-handling skills.
• Good problem\-solving, coordination, and follow\-up abilities.
• Basic proficiency in MS Excel, MS Office, and MIS preparation.
• Prior experience with an insurer, broker, insurance intermediary, or financial services organization is preferred.

Key Competencies

• Customer service and relationship management
• Clear communication and active listening
• Query resolution and problem\-solving
• Accurate recordkeeping and reporting
• Coordination, follow\-up, and attention to detail

Preferred Candidate Profile

Candidates with hands\-on experience in insurance customer support, policy servicing, or insurance telecalling are

preferred. Selection should be based on relevant experience, communication skills, and suitability for the role.

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Benefits

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person