Intern - Cloud Application

#### **Job Description:**

Flexsin is seeking an enthusiastic **Intern \- Cloud Application** to join our Data Platform Operations team. In the role, intern will provide incident response coverage as well as other operations tasks to assist delivering solutions for our business needs.

#### **Responsibilities:**

• Execute day\-to\-day activities of continuous monitoring of customer data platform.
• Respond promptly and effectively to alerts related to monitoring various customer tasks and the processing pipeline.
• Troubleshoot stuck tasks, data mismatches, and database queries to remediatecustomer workflows.
• Provide clear and concise communication of problems and steps taken to customers and other stakeholders via ticketing system, email, and Slack.
• Create and improve documentation for team members and other internal stakeholders.
• Support automation efforts and identify process efficiencies.
• Work cross functionally with Operations, Support, Customer Success Managers to extend fast support to customers.

**Requirements**

• Possess customer\-first mindset and is passionate about serving customers and solving their problems.
• Detail oriented, with strong organizational skills, follow through, and high level of Accountability.
• Familiarity with command line interaction with Linux operating systems, Windows PowerShell or similar.
• Problem solving skills, curiosity, initiative, and ability to work effectively under time pressure, priority and multitasking.
• Hold a bachelor’s degree in computer science, or other solid Technical degree in IT, Information Services or similar field.
• Strong written and verbal communication skills.
• Basic knowledge of SQL or any other DB query language.
• Familiarity with JIRA, Zendesk, Service Cloud or some other ticketing system.
• Interest and ability to learn new technologies.