Internal Sales Representative

• *Department/Segment:** Operations
• *Experience:** 3–5 Years
• *Job Type:** Full\-Time

Job Summary

We are looking for a proactive and organized **Internal Sales \& Follow\-up Manager** to manage internal sales coordination, client follow\-ups, lead tracking, and day\-to\-day operational activities. The ideal candidate should have strong communication, coordination, and follow\-up skills to ensure timely responses, smooth workflow, and effective customer relationship management.

Key Responsibilities

• Manage regular follow\-ups with clients, prospects, and internal teams to ensure timely responses and closures.
• Coordinate with the sales team to track leads, enquiries, quotations, and pending orders.
• Maintain accurate records of client interactions, follow\-up schedules, and sales reports.
• Ensure timely follow\-up on pending payments, proposals, orders, and other business requirements.
• Coordinate with operations, sales, and other departments to ensure smooth execution of client requirements.
• Monitor pending tasks and ensure timely completion within defined timelines.
• Prepare daily, weekly, and monthly MIS reports related to sales follow\-ups and operational activities.
• Handle customer queries and ensure prompt resolution by coordinating with the concerned teams.
• Identify gaps in the follow\-up process and suggest improvements to enhance efficiency.
• Support management in monitoring team performance, workflow, and operational targets.

Required Skills \& Qualifications

• Graduate in any discipline; relevant qualifications in business administration or management will be an advantage.
• **3–5 years of experience** in internal sales, sales coordination, client follow\-ups, or operations.
• Excellent verbal and written communication skills.
• Strong organizational, coordination, and follow\-up abilities.
• Good working knowledge of MS Excel, MS Word, and email communication.
• Experience in maintaining MIS reports, trackers, and client databases.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• A proactive approach with strong attention to detail and problem\-solving skills.

Work Location: In person