International Chat Process - Customer Support Executive

Job Description – International Chat Process Executive

• *Position:** International Chat Support Executive
• *Process:** International Non\-Voice (Chat Process)
• *Experience:** 2 to 5 Years
• *Communication:** Excellent English Communication
• *Work Mode:** As per company requirements

Roles \& Responsibilities

• Handle customer queries through live chat and provide prompt assistance.
• Communicate professionally with international customers in English.
• Resolve customer issues related to products, services, and account queries.
• Manage multiple chat conversations simultaneously.
• Maintain good typing speed with accuracy.
• Understand customer concerns and provide appropriate solutions.
• Follow company guidelines, processes, and quality standards.
• Maintain proper records of customer interactions.
• Achieve daily performance targets and maintain customer satisfaction.
• Ensure timely resolution of customer queries while maintaining service quality.

Required Skills

• Excellent written English communication skills.
• Good typing speed with accuracy.
• Strong grammatical and sentence\-forming skills.
• Ability to handle multiple chats simultaneously.
• Good problem\-solving and customer\-handling skills.
• Basic computer knowledge.

Eligibility

• Freshers and experienced candidates can apply.
• Graduates and undergraduates (as per company policy).
• Comfortable working in rotational shifts and night shifts.
• Immediate joiners preferred.

• *Interested candidates can connect at the below given details:\-**

Email \- punamkr83@gmail.com

Contact No. \- 9329922460

Pay: ₹400,000\.00 \- ₹550,000\.00 per year

Benefits

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person