International Customer Service Advisor

Position – Assignment Consultants / Service Coordinators Location: Mumbai, Bangalore Desired qualification\- Graduate with good communication skills. Must have experience in the areas of customer service \& operations. Must be open to locally travel No of positions: 06 Salary range: 4 lac to 5lacs JOB DESCRIPTION Client communication **Reply to clients’ queries via email /phone in a timely and orderly fashion.** Ensure compliance \& regulations of policies with all RMC/ Clients companies **Coordinating with various departments \& external vendors.** Prepare itineraries with vendors. **Make appointments with various schools, hospitals, clubs, etc for the clients.** Monitor, track and report the entire program until closure. **Timely follow\-up with the clients/vendors on emails/calls** Prepare daily and weekly reports. **Maintain internal MIS and Trackers Program coordination** Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery **Ensure compliance \& regulations of policies and processes of all RMC/ Clients companies.** Act as a point of escalation and resolution of issues that arise on a case\-by\-case basis **Serve as a single point of accountability for the day\-to\-day operations \- coordinating with the IOS team and ensuring client satisfaction.** Achieve operational targets **Assist the consultants to deliver the on ground programs. You may sometime need to travel and conduct programs** Optimize costs and contribute in driving revenue MIS \& Documentation **Follow up and ensure updating of Service dashboard on google docs** Follow up for case closures and maintaining the weekly /monthly MIS for the same. **Preparation of client related reports** Maintain the database of appreciation and escalations **Document weekly reviews Inter\- Department Coordination** Interact with Finance and seek updates on the invoices for closed cases **Interact with relevant aligned services (P \& M, Car rental, Immigration or Temp accommodation) as per requirement**

Pay: ₹25,000\.00 \- ₹50,000\.00 per month

Work Location: In person