International Technical Customer Support Representative

looking for a customer\-focused **International Technical Customer Support Representative**. In this role, you will assist global clients by diagnosing, troubleshooting, and resolving technical, software, network, or product\-related issues across multiple communication channels

• *Key Responsibilities**

• **Technical Troubleshooting \& Resolution:**
• Identify, diagnose, and resolve technical issues related to software, hardware, network connectivity, or SaaS platforms.
• Provide step\-by\-step guidance to non\-technical users to resolve product or service issues effectively.
• **Global Client Communication:**
• Interact with international customers via phone calls, emails, live chat, or remote\-desktop sessions.
• Maintain clear, empathetic, and professional communication adhering to neutral or region\-specific language standards.
• **Ticket Management \& Escalation:**
• Log, track, and update customer inquiries and technical issues using CRM / Ticketing tools (e.g., Zendesk, Salesforce, Jira, ServiceNow).
• Escalate complex or unresolved bugs and technical issues to Tier 2/3 engineering or product teams with detailed documentation.
• **Documentation \& Knowledge Sharing:**
• Maintain and update internal knowledge base articles and external FAQ guides based on common customer inquiries.

Pay: ₹21,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person