International Voice Process

• *International Voice Process – Job Description**

• *Role:** Customer Support Executive – International Voice

• *Location:** Bangalore
• *Experience:** 0–5 Years (Freshers Welcome)
• *Shift:** Night Shift / Rotational Shift
• *Work Mode:** Work From Office (unless specified by the client)
• *Salary:** As per industry standards
• *Education:** Any Graduate / Undergraduate with relevant experience
• *Languages:** Excellent English communication is mandatory

• *Key Responsibilities**

• Handle inbound and outbound calls from international customers.
• Provide product/service information in a clear and professional manner.
• Resolve customer queries, complaints, and issues efficiently.
• Maintain call logs, update CRM systems, and follow quality guidelines.
• Achieve daily/weekly call targets and ensure high customer satisfaction.
• Escalate complex issues to the concerned team when required.

• *Skills Required**

• **Excellent verbal communication skills** in English.
• Good listening, comprehension, and problem\-solving skills.
• Ability to work in **night shifts** and fast\-paced environments.
• Basic computer knowledge (typing, email, CRM).
• Customer\-focused and positive attitude.

• *Additional Requirements**

• Candidates should be comfortable with US/UK/Australia shift timings.
• Immediate joiners preferred.
• Prior BPO/Voice process experience is an advantage.

Job Types: Full\-time, Permanent, Fresher

Pay: ₹300,000\.00 \- ₹600,000\.00 per year

Benefits

• Commuter assistance
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s)

• What is your Notice Period in Days ?

Experience

• International voice process: 1 year (Required)

Work Location: In person