At ABB, we help industries outrun \- leaner and cleaner. Here, progress is an expectation \- for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next\-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world\-class experts in a fast\-moving, innovation\-driven environment.
This Position reports to
Operational Applications Manager
In this role, you will be the driving force behind the operational excellence of Information Systems services across ABB Robotics globally. You will own the full lifecycle of application services — from governance and roadmap ownership to SLA management and continuous improvement — ensuring our IS capabilities stay aligned with evolving business needs. As the central point of accountability for service delivery, you will bridge business stakeholders, internal IS teams, and external suppliers, orchestrating a complex and high\-impact service ecosystem. This is a global leadership role that demands strategic thinking, hands\-on operational discipline, and the ability to inspire and develop diverse, geographically dispersed teams.
The work model for the role is hybrid. \#LI\-hybrid
This is a global role; the preferred locations are Poland, Czech Republic, Italy or India.
- *Your responsibilities:**
- **Own and govern the application portfolio** by maintaining transparency, driving prioritization decisions with senior stakeholders, and ensuring the applications roadmap reflects current business strategy and maximizes adoption
- **Lead service delivery excellence** by managing day\-to\-day operations across internal IS teams, GBS IS units, and external suppliers, ensuring service requests and incidents are fulfilled within agreed SLAs and OLAs
- **Drive alignment between business and IT** by collaborating with business stakeholders to identify requirements, validate expected outcomes, and ensure application services consistently meet customer needs
- **Manage financial accountability** including budget ownership, cost charge\-out to respective business units, and ongoing assessment of efficiency improvements based on technological, financial, and functional feasibility
- **Ensure data quality and information consistency** by working iteratively with the business to validate system\-generated reports, assess data integrity, and support compliance with Information Produced by Entity (IPE) requirements
- **Lead incident, problem, and change management** by overseeing root cause analysis, defining workarounds, and coordinating resolution across teams to restore services within agreed SLA timelines
- **Maintain a robust IS governance framework** by steering reference teams and steering committees, managing vendor relationships, and ensuring adherence to corporate IS policies, security standards, and external legislation
- **Contribute to IS strategy** by collaborating with the Head of Business IS and IS leaders to shape the overall application roadmap in alignment with ABB's global IS strategy and business objectives
- *Qualifications for the role:**
- Master's degree in Information Technology, Business Engineering, or a related field
- 5\+ years of IT experience in developing, configuring, deploying, and maintaining applications, with at least 3\+ years in a global management or leadership role
- Proven track record as an application services leader in a complex, global organization with both internal and external stakeholder interfaces
- Strong experience managing SLAs, OLAs, and vendor relationships in a multi\-supplier environment
- Demonstrated ability to implement processes, tools, and governance frameworks at scale
- ITIL knowledge is a plus; experience with end\-to\-end functional process understanding is highly valued
- Exceptional negotiation, facilitation, and consensus\-building skills
- Fluent in English with strong communication abilities across all organizational levels
We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands\-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.