IT Analyst

• *ZEISS in India**

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports \& Cine Optics.

ZEISS India has 3 production facilities, R\&D center, Global IT services and about 40 Sales \& Service offices in almost all Tier I and Tier II cities in India. With 2200\+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India .

• *Job Summary:**

We are seeking a skilled **IT Infrastructure Support Engineer** with excellent communication skills, basic knowledge of passive and active networking, and foundational understanding of ESXi servers and Windows operating systems. The ideal candidate will handle first\-level IT infrastructure support and ensure the smooth functioning of IT systems while escalating complex issues to higher support tiers.

• *Key Responsibilities:**

• **Incident and Request Management: ITSM**

+ Respond to and resolve technical support tickets promptly, ensuring proper categorization and documentation.

+ Escalate unresolved issues to appropriate teams when necessary.

• **Networking Support:**

+ Perform basic troubleshooting of passive networking components (cables, patch panels) and active networking devices (switches, routers, access points).

+ Diagnose connectivity issues and escalate more complex network problems.

• **System and Server Support:**

+ Assist with the basic setup, monitoring, and troubleshooting of ESXi servers and Windows\-based systems.

+ Support virtualization tasks, including server reboots and verifying VM health.

• **Hardware and Software Support:**

+ Provide first\-level support for desktops, laptops, printers, and other peripherals.

+ Assist with software installation, updates, and licensing tasks.

• **Monitoring and Maintenance:**

+ Monitor IT infrastructure components for performance and availability issues.

+ Report and log identified issues to ensure proactive resolution.

• **End\-User Support:**

+ Provide on\-site and remote technical support to end users for hardware and software issues.

+ Educate users on basic troubleshooting techniques and IT best practices.

• *Qualifications:**

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic understanding of:

+ Passive and active networking concepts (LAN/WAN, switches, routers).

+ ESXi server environments and virtualization basics.

+ Windows operating systems and troubleshooting techniques.

• *Skills and Competencies:**

• Strong communication skills with the ability to assist users of varying technical proficiency.
• Problem\-solving mindset with a keen eye for detail.
• Basic familiarity with ITSM tools ( ServiceNow).
• Ability to work effectively in a team\-oriented environment.

• *Experience:**

• 2\-3 years of experience in IT infrastructure support or related areas.

• *Job Type:** Full\-Time

• *Additional Requirements:**

• Flexibility to work in shifts or on\-call support, if required.
• Eagerness to learn and grow in a dynamic IT environment.

Your ZEISS Recruiting Team

Saptarshi Chowdhury