We are hiring IT Engineer for Chennai Corporate office**.**
Experience coordinating with software vendors, API developers, and cloud platforms.
\- Coordination \& Ticket Management: Coordinate with software vendors and internal users to resolve IT/software tickets promptly.
\- Track, prioritize, and follow up on issue resolution and system updates. Maintain documentation for all IT issues, resolutions, and enhancements.
\- Application \& Portal Management: Manage and monitor insurance and TPA portals, including member and provider access.
\-Oversee website, web applications, and mobile application functionality and updates. Ensure seamless functioning and data synchronization between portals and core systems.
\- API \& System Integration: Coordinate with software teams for API development, testing, and deployment with insurance partners.
\- Validate and troubleshoot API connectivity issues between systems (e.g., claims, policy, payment).
\- Payment \& Communication Platforms: Handle and monitor payment gateway integrations and transaction issues with banks/partners.
\- Manage WhatsApp chatbot setup, templates, and communication flows for customer engagement.
\- Infrastructure \& Cloud Management: Manage AWS services, cloud storage, and backup systems for high availability and data security.
\- Oversee mail servers, domain management, and ensure email delivery reliability.
\- Technical Support \& Troubleshooting: Identify, analyze, and resolve software bugs or application errors in coordination with developers.
\- Test and validate system updates or new feature releases before production rollout.
\- Vendor \& Internal Coordination: Act as the single point of contact (SPOC) for all software development, maintenance, and integration activities.
\- Collaborate with vendors and internal teams for requirement gathering, testing, and deployment.
\- Strong understanding of insurance or TPA operations and related IT systems.
\- Hands\-on experience in software support, portal administration, and API integration.
\- Working knowledge of AWS Cloud, domain/mail management, and web hosting.
\- Familiarity with payment gateway and chatbot platforms (e.g., WhatsApp Business API).Excellent analytical, problem\-solving, and communication skills.
\- Ability to manage multiple projects and stakeholders simultaneously.
\- Knowledge of SQL, debugging tools, or basic scripting (preferred).
Job Types: Full\-time, Permanent
Pay: ₹300,000\.00 \- ₹350,000\.00 per year
Work Location: In person
Speed Hiring_ IQE _API Testing _JL5_Q1FY26
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