IT Executive (Rotational Shift)

Job Description – IT Executive

• *Company:** FA Gifts Pvt. Ltd. (FlowerAura \& Bakingo)
• *Location:** Gurgaon, Sector 32 – AIHP Atrium
• *Experience:** Minimum 3 Years
• *Shift:** Rotational and Evening Shifts (1:00 PM – 10:00 PM)

Job Summary

We are looking for a skilled and proactive IT Executive to provide technical support across our stores and corporate operations. The ideal candidate should have hands\-on experience in troubleshooting hardware, software, and network issues, along with the ability to visit stores and resolve technical problems efficiently.

Key Responsibilities

• Provide technical support to end users by resolving hardware, software, and network\-related issues.
• Troubleshoot and diagnose IT problems, identify root causes, and implement effective solutions.
• Install, configure, and maintain computer systems, printers, software, and other IT peripherals.
• Manage user accounts, access permissions, and basic IT security requirements.
• Respond to IT support requests through email, phone, and ticketing systems, ensuring timely resolution.
• Maintain proper documentation of IT issues, resolutions, and support activities.
• Monitor and maintain IT inventory, including hardware, software, and software licenses.
• Conduct store visits to troubleshoot and resolve technical issues at operational locations.
• Coordinate with internal teams and external vendors for IT\-related support and maintenance.
• Ensure smooth functioning of IT systems and minimize operational downtime.

Key Requirements

• Minimum 3 years of relevant experience in IT support or IT operations.
• Experience in the Food \& Beverage (F\&B) industry is required.
• Willingness to work rotational shifts, including the evening shift from 1:00 PM to 10:00 PM.
• Must own a bike and be comfortable travelling to stores for technical support.
• Strong troubleshooting and problem\-solving abilities.
• Good communication and coordination skills.
• Working knowledge of MS Office and basic IT documentation.

Required Skills

• IT Support \& Troubleshooting
• Hardware and Software Maintenance
• Networking Basics
• Computer Systems \& Peripheral Configuration
• MS Office
• IT Inventory Management

Pay: ₹22,000\.00 \- ₹28,000\.00 per month

Benefits

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person