IT Helpdesk Engineer

• *Job Summary**

We are seeking an IT Help Desk Engineer (MSP), Tier 1 engineers are the first technical point of contact and are responsible for resolving the majority of end\-user issues independently while following MSP processes and SLAs. In this role, you will provide remote technical support to US\-based clients, troubleshoot a wide range of IT issues, and ensure a seamless end\-user experience. You will also collaborate with Tier 2 engineers by accurately documenting and escalating complex issues when required.

• *Key Detials:**

• Position: IT Help Desk Engineer (MSP)
• Work Location: Vadodara, Gujarat
• Working Days: 5 Days (night Shift)

• *Key Responsibilities – Tier 1**

• Provide remote technical support to US\-based clients during night shift
• Troubleshoot Windows 10/11 and macOS systems (OS, performance, hardware basics)
• Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint
• Email troubleshooting: send/receive issues, sync problems, profile corruption
• User onboarding and offboarding: account creation, license assignment, device setup
• Password resets, MFA issues, and basic Conditional Access\-related lockouts
• Basic Azure AD / Entra ID user and group management
• Desktop and laptop setup, patching, and application installation
• Basic VPN troubleshooting (client connectivity issues)
• Basic networking diagnostics: DNS issues, IP conflicts, Wi\-Fi connectivity
• Accurate ticket documentation and timely escalation to Tier 2 when required

• *Required Skills \& Experience – Tier 1**

• 1–3 years of IT Help Desk or MSP experience
• Strong Windows and macOS troubleshooting skills
• Microsoft 365 fundamentals
• Outlook and Exchange Online user\-level support
• Basic Active Directory and Azure AD knowledge
• Good understanding of basic networking concepts (TCP/IP, DNS)
• Good spoken and written English
• Comfortable working night shift independently

• *What We Are Looking For**

We're looking for someone with a strong customer\-first mindset, excellent troubleshooting skills, and the ability to work independently. The ideal candidate is eager to learn, communicates effectively, and thrives in a fast\-paced MSP environment.

• *What we offer**

Opportunity to work with modern IT infrastructure, cloud, and cybersecurity technologies. Collaborative and innovation\-driven work culture. Continuous learning and professional development opportunities. Career growth through challenging projects and performance\-based recognition. Excellent work environment with a strong focus on teamwork, transparency, and employee well\-being.

• *Why Join Us?**

• Work with US\-based clients in a dynamic Managed Service Provider (MSP) environment.
• Gain hands\-on experience with Microsoft 365, Azure AD/Entra ID, Windows, macOS, and modern IT support technologies.
• Learn from experienced engineers and develop a clear career path toward Tier 2, Systems Administration, or Cloud Engineering roles.
• Exposure to diverse IT environments, real\-world technical challenges, and industry best practices.
• Competitive compensation, performance\-driven growth opportunities, and a supportive work environment.

Pay: ₹30,000\.00 \- ₹40,000\.00 per month

Benefits

• Leave encashment

Ability to commute/relocate

• Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

• How many years of experience do you have in Technical Support?
• Are you comfortable to work in night shift?
• What is your current CTC?
• What is your expected CTC?

Work Location: In person