IT Manager

• *Role :** IT Manager**Reporting To :** Chief Operating Officer (COO)**Location:** Bengaluru (in\-office)**Department:** Information Technology **About Remidio**

Remidio is an innovative, high\-growth health\-tech company leveraging artificial intelligence (AI) to transform global eye care. Our AI\-powered ophthalmic solutions enable accessible, early disease detection and clinical decision support, improving patient outcomes worldwide. By combining cutting\-edge medical hardware, proprietary AI models, and robust cloud infrastructure, Remidio is bridging the gap between advanced ophthalmology and scalable point\-of\-care screening. **Role Overview**

We are seeking a proactive, highly capable IT Manager to lead and elevate Remidio’s internal IT operations, enterprise infrastructure, endpoint security, business applications, and IT governance.

As a key partner to business operations and product security, you will ensure our IT infrastructure is secure, resilient, cost\-optimized, and fully compliant with global data privacy and medical device security standards. This role requires a hands\-on technical leader who can balance day\-to\-day user support with strategic IT governance, enterprise application management, and regulatory readiness. **Key Responsibilities** **1\.** **IT Operations \& Enterprise Infrastructure*** **Daily Support \& SLAs:** Oversee internal end\-user support (IT ticketing, helpdesk operations, incident response) ensuring high customer satisfaction and strict SLA compliance.

• **Network \& Hardware Management:** Maintain secure, high\-availability corporate networks (firewalls, Wi\-Fi, VPNs, switches), servers, NAS storage, and office connectivity.
• **Cloud Infrastructure:** Administer corporate cloud service accounts, storage, and billing environments (e.g., Google Cloud, AWS, Microsoft Azure).
• **AI \& High\-Performance Compute Support:** Ensure smooth deployment, maintenance, and allocation of high\-performance endpoints/workstations utilized by AI/ML and engineering teams.

• *2**. **Cybersecurity \& Endpoint Security*** **Endpoint Protection \& MDM:** Administer modern Endpoint Detection \& Response (EDR/XDR) platforms and Mobile Device Management (MDM) tools. Enforce strict device enrollment, full\-disk encryption, automated patching, application whitelisting, and remote wipe capabilities.
• **Email \& Phishing Security:** Oversee email security protocols (SPF/DKIM/DMARC), anti\-spam/anti\-phishing measures, and automated threat monitoring.
• **Incident Management:** Serve as the first line of defense for internal IT security incidents, leading investigation, containment, remediation, and root\-cause analysis.
• **Security Ownership:** Collaborate closely with the Product \& Software Security teams to maintain clear boundary definitions between corporate IT infrastructure and product production environments.

• *3\.** **Identity Management, M365 \& Asset Lifecycle*** **Identity \& Access Management (IAM):** Administer Microsoft 365 / Entra ID (Azure AD), enforcing Least Privilege Access, Multi\-Factor Authentication (MFA), Single Sign\-On (SSO), and conducting quarterly access reviews.
• **User Lifecycle Management:** Manage automated, seamless employee onboarding and offboarding workflows (user provisioning, role\-based access assignment, immediate access revocation).
• **Asset Management:** Oversee the complete lifecycle of corporate IT assets—procurement, hardware inventory tracking, maintenance, recycling, and secure device retrieval during offboarding.
• **SaaS \& Software Subscriptions:** Audit, track, and optimize software licenses across all business applications to eliminate redundant tools and control costs.

• *4**. **Information Security, Compliance \& Governance*** **ISO 27001 \& Compliance:** Maintain internal IT security controls, policies, risk registers, and audit evidence for ISO 27001:2022\.
• **Regulatory Alignment:** Support cross\-functional teams in meeting compliance standards for health tech and data privacy regulations, including HIPAA, GDPR, DPDP Act 2023, and ISO 13485 (where corporate IT touches medical device data flows).
• **Audits \& Documentation:** Lead internal and third\-party IT audit readiness, maintaining up\-to\-date IT policies, disaster recovery plans, and SOPs.
• **Security Awareness Training:** Design and execute mandatory cybersecurity awareness programs, phishing simulations, and data hygiene training for all employees.

• *5\.** **Business Applications \& Business Continuity*** **ERP \& CRM Administration:** Administer and support enterprise business systems, including SAP, Zoho CRM Plus, and integrated SaaS tools (role mapping, workflows, system stability, and vendor escalation).
• **Disaster Recovery (DR) \& Backups:** Establish, maintain, and regularly test automated backup strategies and Disaster Recovery plans to ensure business continuity across critical data and platforms.

• *6**. **Vendor, Budget \& Project Management*** **Vendor \& Contract Management:** Manage relationships with ISPs, hardware suppliers, software vendors, and external IT contractors. Negotiate renewals, contracts, and enforce SLAs.
• **Budget Optimization:** Monitor IT expenditures and cloud billing to identify opportunities for consolidation and cost savings.
• **IT Projects:** Lead major IT initiatives (e.g., system migrations, network upgrades, security stack implementations) on time and within budget.

• *7\. Leadership \& Team Governance*** **Mentorship \& Growth:** Lead, mentor, and build a high\-performing IT team (direct reports or external vendors), fostering a service\-oriented and security\-minded culture.
• **Cross\-Functional Collaboration:** Partner with HR, Finance, Software Engineering, Quality \& Regulatory, and Sales to translate business requirements into efficient IT solutions.

• *Core Skills \& Qualifications Required*** **Experience:** 6–10\+ years of experience in IT operations, infrastructure administration, and information security, with at least 2–3 years in a supervisory or management role.
• **Identity \& Cloud:** Deep experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Google Workspace, and cloud platforms (GCP, AWS, or Azure).
• **Endpoint \& Security Tech:** Hands\-on mastery of MDM solutions (e.g., Microsoft Intune, Jamf, Kandji), EDR/XDR platforms, firewalls/VPNs, and email security gateways.
• **Compliance \& Governance:** Solid working knowledge of ISO 27001:2022 requirements, risk management, and cybersecurity frameworks.
• **Enterprise Applications:** Proven experience administering platforms such as SAP and Zoho Suite (Zoho CRM, Desk, People).
• **Communication:** Excellent verbal and written communication skills with the ability to translate technical security concepts to non\-technical business leaders.

• *Preferred*** **Industry Experience:** Prior experience in Health\-Tech, MedTech, Biotech, Medical Devices, or Life Sciences environments.
• **Regulatory Familiarity:** Understanding of health data privacy frameworks (HIPAA, GDPR, DPDP Act 2023\) and medical device standards (ISO 13485\).
• **Certifications:** Industry\-recognized certifications such as CISM, CISSP, CRISC, CompTIA Security\+, MCSE, or ISO 27001 Lead Implementer/Auditor.
• **Education:** Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field.