IT Operations Manager

Location: (Nanpura Surat, Gujarat) (Onsite \- Local Surat candidates preferable).

(On\-site\- full time)

Experience: Minimum 5 years of experience of relevant experience.

Job Timings: Mon to Sat (11\.30 am to 9\.30 pm)

Job Role

We are seeking a proactive and detail\-oriented IT Operations \& Project Coordinator to manage day\-to\-day IT operations, coordinating technology projects, handling vendor interactions and ensuring timely execution of tasks across internal teams. The ideal candidate should have a strong IT background, excellent coordination skills and the ability to manage multiple priorities in a fast\-paced environment.

The role requires hands\-on involvement in IT systems, user support, process documentation, procurement activities and coordination across departments and third\-party vendors.

Key Responsibilities

• Project Tracking: Coordinate IT projects and track tasks, timelines, deliverables, and follow\-ups across Development, Design, Content and Business teams.
• Communication \& Documentation: Schedule meetings, prepare meeting minutes, maintain action trackers and follow up with stakeholders.
• End\-User Support: Provide technical support and troubleshooting for Windows systems, office phones, printers, peripherals and end\-user devices. Administer Microsoft 365, Outlook, user accounts and access permissions.
• System Deployment: Research and evaluate software, tools and technology solutions based on business requirements. Coordinate with vendors for licenses, subscriptions, support requests, renewals and procurement activities.
• Asset Management: IT asset management, inventory maintenance and procurement processes.
• Quality Assurance: Create and maintain SOPs, process documentation and knowledge base articles.
• Reporting: Prepare weekly and monthly operational and project status reports. Maintain records, databases, and IT documentation.
• Risk Management: Identify potential technical blockers or schedule delays and help the team implement risk mitigation strategies.

Qualifications \& Skills

• Bachelor’s degree in Information Technology, Computer Science, BCA or related field.
• Minimum 5 years of proven experience in IT Operations, IT Project coordination or a similar role.
• Strong knowledge of Windows OS, Microsoft 365 Admin Center, Outlook, Exchange Online, Teams and SharePoint, etc.
• Experience with user administration, mailbox management and Microsoft environments.
• Good understanding of network infrastructure fundamentals, including LAN/WAN, TCP/IP, DNS, DHCP, VPN, Wi\-Fi, routers, switches and firewall concepts.
• Basic knowledge of IT security principles, endpoint security, access controls, MFA, email security, cybersecurity best practices and security incident reporting.
• Experience troubleshooting desktops, laptops, office phones, printers, networking devices and other IT peripherals.
• Familiarity with project management tools such as Jira, ClickUp, Asana, Trello or similar platforms.
• Knowledge of AWS, cloud technologies, software development processes and IT service management practices will be an advantage.
• Excellent communication, documentation, coordination and stakeholder management skills.
• Strong problem\-solving skills and the ability to explain technical solutions clearly.
• Maintain, update and audit internal databases, project tracking logs and client records with high accuracy.

Pay: ₹50,000\.00 \- ₹60,000\.00 per month

Benefits

• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate

• Surat, Gujarat (Surat): Reliably commute or planning to relocate before starting work (Required)

Experience

• IT Operations management: 5 years (Required)
• IT project management: 5 years (Required)
• IT support: 3 years (Required)
• IT management: 5 years (Required)

Language

• English (Required)

Work Location: In person