IT Operations Manager

We are seeking a highly skilled and dynamic **IT Operations Manager** to oversee, optimize, and scale our technology infrastructure. In this role, you will bridge the gap between robust IT service management and fast\-paced, customer\-facing business environments.

The ideal candidate brings a unique blend of enterprise **IT Service Management (ITSM)** discipline and hands\-on operational experience within the **Retail** and **Quick Service Restaurant (QSR)** sectors. You will ensure 100% uptime for critical store systems, manage vendor relationships, lead a high\-performing support team, and deploy agile technology solutions that enhance both employee and customer experiences.

Key Responsibilities

• **Infrastructure \& System Availability**
• **IT Service Delivery**
• **Multi\-Unit Operations Support**
• **Vendor \& Partner Management**
• **Team Leadership**
• **Security \& Compliance**

Required Qualifications \& Experience

• **Experience:** 5\+ years of experience in IT Operations Management or IT Service Management, with a proven track record specifically within the **Retail** or **QSR** industries.
• **Technical Domain:** Strong familiarity with POS architecture (e.g., Oracle Simphony, NCR Aloha, Toast, or similar), payment gateway integrations, and retail inventory management systems.
• **Networking \& Infrastructure:** Solid understanding of store\-level networking (LAN/WAN, SD\-WAN, Wi\-Fi architectures, firewalls) and cloud\-hosted infrastructure.
• **Frameworks:** Strong knowledge of ITIL processes (incident, change, asset management). ITIL certification is highly desirable.
• **Education:** Bachelor’s degree in Computer Science, Information Technology or related.

Key Competencies

• **The "QSR/Retail Pace" Mindset:** You understand that a 30\-minute POS or internet outage on a Friday night directly impacts revenue, and you thrive in high\-stakes, fast\-turnaround environments.
• **Analytical Problem Solver:** You don't just fix symptoms; you analyze incident trends to eliminate the root causes of recurring technical glitches.
• **Exceptional Communicator:** You can seamlessly translate complex technical issues into clear, actionable business insights for non\-technical stakeholders and executive leadership.

Pay: ₹40,000\.00 \- ₹50,000\.00 per month

Work Location: In person