IT Support Engineer

• **JOB DESCRIPTION***

• *Role and Responsibilities CORE RESPONSIBILITIES :\-**

· Work on preparing company **Dashboards** using Python/ other language to connect with Oracle DB

· Host dashboards **internally** in server and maintain them

· Work on oracle **ERP** maintenance and support

· Provide **first\-level technical support** (L1/L2\) for hardware, software, and network issues.

· Respond to **helpdesk tickets**, emails, and calls within defined SLAs.

· Troubleshoot **desktop/laptop, printers, scanners, and peripherals**.

· Install, configure, and update **operating systems, applications, and patches**.

· Manage **user accounts, password resets, and access permissions** (e.g., Active Directory).

• *Network \& Systems Support**

· Monitor **LAN/WAN, Wi\-Fi connectivity**, VPN access.

· Coordinate with vendors/ISPs for network outages.

· Basic troubleshooting of **routers, switches, firewalls**.

· Ensure endpoint devices comply with **security policies**.

• *Security \& Compliance**

· Install and maintain **antivirus/endpoint protection**.

· Support **backup and recovery procedures**.

· Report and escalate **security incidents or vulnerabilities**.

· Ensure compliance with IT policies and audits.

• *Asset \& Infrastructure Management**

· Maintain **IT asset inventory** (hardware/software licenses).

· Handle **procurement coordination** and device lifecycle (issue, return, disposal).

· Support meeting rooms, AV systems, and conferencing tools.

• *Documentation \& Reporting**

· Document troubleshooting steps, FAQs, and knowledge base articles.

· Maintain system configuration records.

· Generate periodic support reports (tickets, uptime, incidents).

• *User Support \& Training**

· Provide basic training to employees on tools and best practices.

· Assist new joiner onboarding (device setup, access provisioning).

· Communicate clearly with non\-technical users.

• *Escalation \& Continuous Improvement**

· Escalate complex issues to L3 / infrastructure teams.

· Identify recurring problems and suggest improvements.

· Participate in IT projects (upgrades, migrations, rollouts).

• *ERP Maintenance)**

• Provide first\-line support for ERP users (login issues, transaction errors, access problems).
• Monitor ERP system availability and performance (slow response, job failures).
• Coordinate with ERP vendor / internal developers for bug fixes and enhancements.
• Manage user roles, permissions, and access controls as per approval matrix.
• Support master data maintenance (items, vendors, customers — as per process).
• Ensure regular database backups and verify restore readiness.
• Monitor and restart scheduled jobs, batch processes, and integrations.
• Assist departments (finance, stores, production, sales) in resolving ERP operational issues.
• Support patches, upgrades, and change deployments with proper testing.
• Maintain documentation of ERP configurations, workflows, and SOPs.
• Help generate reports or troubleshoot data discrepancies.
• Ensure data integrity and audit compliance.

• *Qualifications and Education Requirements**

· B.E/ B. Tech in CSE/ IT, MCA/ BCA

• *Preferred Skills**

• Excellent knowledge of MS Office;
• Outstanding team player skills and organizational skills
• Excellent communication skills
• Excellent problem\-solving ability

• *Location**: Ramamurthy Nagar, Bangalore

Pay: Up to ₹400,000\.00 per year

Benefits

• Provident Fund

Ability to commute/relocate

• Ramamurthy Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person