IT Support Engineer

• *IT Support Engineer (SaaS Hardware \& Software Support)**

• *Job Title:** Support Engineer
• *Experience:** 1–3 Years
• *Location:** Noida, Uttar Pradesh (Travel Required)
• *Employment Type:** Full\-Time
• *Salary:** ₹15,000 – ₹25,000 per month (Negotiable based on experience)

• *Job Summary**

We are looking for a proactive and technically skilled IT **Support Engineer** to provide installation, deployment, technical support, and maintenance for our SaaS\-based hardware and software solutions. The ideal candidate will be responsible for supporting customer installations, troubleshooting product\-related issues, assisting customers remotely and on\-site, and ensuring smooth operation of our solutions throughout their lifecycle.

This role requires strong technical aptitude, customer\-focused communication skills, and a willingness to travel to customer locations for deployment, training, and support activities.

• *Key Responsibilities**

· Install, configure, and commission company\-provided hardware and SaaS software solutions at customer sites.

· Provide technical support to customers via phone, email, remote access, and on\-site visits.

· Diagnose and resolve product\-related hardware, software, configuration, and application issues.

· Configure and activate SaaS applications, user accounts, devices, and customer environments.

· Perform software upgrades, firmware updates, and product health checks.

· Coordinate with the Development and Product teams to resolve complex technical issues.

· Assist customers with onboarding, product usage, and basic operational training.

· Maintain service reports, installation records, support tickets, and customer documentation.

· Ensure timely issue resolution in accordance with internal service standards.

· Travel to customer locations for installation, commissioning, maintenance, and technical support whenever required.

• *Required Qualifications**

• *Education**

· B.Tech / B.E. / BCA / B.Sc. (Computer Science, Information Technology, Electronics, or related field), **OR**

· Diploma in Computer Hardware, Electronics, Information Technology, or a related discipline.

• *Experience**

· 1–3 years of experience in Technical Support, Product Support, Field Support, or Customer Support for hardware and software solutions.

· Freshers with strong technical aptitude and willingness to travel may also apply.

• *Required Technical Skills**

· Good understanding of Windows operating systems and common software applications.

· Ability to install, configure, and troubleshoot software applications and hardware devices.

· Basic understanding of cloud\-based (SaaS) applications and web\-based platforms.

· Familiarity with remote support tools and ticketing systems.

· Ability to identify, troubleshoot, and resolve product\-related issues efficiently.

· Understanding of software installation, updates, licensing, and user management.

· Basic knowledge of firmware upgrades and device configuration.

· Experience with Interactive Flat Panel Displays (IFPDs), OPS devices, Android\-based systems, or digital classroom solutions will be an added advantage.

• *Desired Skills**

· Strong analytical and troubleshooting skills.

· Excellent customer service and communication skills.

· Ability to explain technical concepts to non\-technical users.

· Good documentation and reporting skills.

· Positive attitude with a willingness to learn new technologies.

· Ability to work independently and collaboratively.

• *Additional Requirements**

· Willingness to travel across India for installations and customer support.

· Ability to work at customer locations and remote project sites whenever required.

· Flexibility to provide support outside normal business hours during critical customer requirements.

• *What We Offer**

· Opportunity to work on innovative SaaS\-based hardware and software solutions.

· Exposure to enterprise, education, and government technology projects.

· Continuous learning and professional growth.

· Supportive work environment with career advancement opportunities.

• *Preferred Joining:** August 2026

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Work Location: In person