IT Support Engineer

• *Microlink Solutions Pvt Ltd**., a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value\-Added Services to its Corporate and Institutional Customers.

• *Location**: Jamnagar, Gujarat
• *Department**: IT Support
• *Experience**: 2 Years
• *Budget**: Upto 30k CTC

• *Key Skills:**

• Provide on\-site and remote technical support to end\-users for hardware, software, and network issues.
• Troubleshoot and resolve desktop\-related issues, including operating system errors, application problems, and peripheral devices (printers, scanners, etc.).
• Install, configure, and maintain desktops, laptops, and other end\-user devices.
• Set up and maintain user accounts, email, and other IT\-related services.
• Assist with software installations, updates, and patches.
• Support the deployment and setup of new hardware and software systems.
• Ensure that all systems are running up\-to\-date antivirus and security software.
• Manage and maintain asset inventory (hardware and software).
• Assist with network troubleshooting, ensuring network connectivity issues are resolved efficiently.
• Provide training and guidance to end\-users on IT policies and procedures.
• Document all support activities and incidents in the helpdesk system, ensuring accurate records and timely follow\-ups.
• Collaborate with senior support engineers and other IT staff to address complex technical issues.

• *Technical Skills:**

• Basic knowledge of desktop hardware and software troubleshooting.
• Familiarity with operating systems (Windows, MacOS, Linux).
• Understanding of networking principles (TCP/IP, DNS, DHCP).
• Experience with Microsoft Office Suite and other standard business applications.
• Familiarity with remote desktop software and helpdesk tools is an advantage.

Job Type: Full\-time

Pay: ₹16,000\.00 \- ₹30,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Application Question(s)

• What are your monthly salary expectations?
• How many years of hands on experience do you have in technical support?

Work Location: In person