IT Support Engineer-Naoero Deployment

IT Support Engineer

• *Location:** Naoero Island
• *Job Type:** Full\-Time \| On\-site

• *Job Summary:**

The **IT Support Engineer** is responsible for the day\-to\-day technical support, maintenance, and troubleshooting of computer hardware, software, networks, and hospital information systems.

• *Key Responsibilities :**

• *1\. Helpdesk \& End\-User Support**

• Respond to and resolve IT support tickets, calls, and walk\-in requests from hospital staff in a timely manner.
• Provide first\- and second\-level technical support for desktops, laptops, printers, scanners, and mobile devices.
• Troubleshoot software issues (operating systems, Microsoft Office, hospital applications). Set up new user accounts, email accounts, and access permissions in line with hospital policy.
• Train staff on basic use of IT systems and equipment as needed.

• *2\. Hardware \& Equipment Maintenance**

• Install, configure, and maintain desktop computers, laptops, printers, scanners, CCTV, Biometric and other peripherals.
• Perform routine preventive maintenance on IT equipment across all hospital departments (wards, OPD, laboratory, pharmacy, administration, etc.).
• Manage IT asset inventory, including tracking of equipment location, condition, and warranty status.
• Coordinate repairs with vendors for equipment under warranty or requiring specialized service.

• *3\. Network \& Connectivity Support**

Monitor and support the hospital's local area network (LAN), wireless network (Wi Fi), and internet connectivity.

• Troubleshoot network connectivity issues for workstations, printers, and networked medical devices.
• Assist with the installation and maintenance of network cabling, switches, and access points.
• Support telephone systems used within the hospital.

• *4\. Other responsibilities**

• Apply basic security measures on workstations (antivirus updates, patching, password policies).
• Monitor for and report suspicious activity, security incidents, or data breaches to the IT Manager.
• Coordinate with biomedical engineering staff/vendors on equipment requiring network or software integration.
• Support software licensing tracking and renewals.

• *5\. Documentation \& Reporting**

• Maintain IT documentation and ensure systems are updated and secure.

• *6\. General Duties**

• Provide after\-hours or on\-call IT support during emergencies, system outages, or critical incidents, as required.
• Assist with IT\-related aspects of new department setups, office relocations, or facility upgrades.
• Perform other IT\-related duties as assigned by the IT Manager.

• *Requirements:**

• Diploma or Certificate in Information Technology, Computer Science, or related field (Degree preferred).
• 3\-5 years of experience in an IT support role; healthcare/hospital IT experience is an advantage.
• Working knowledge of Windows operating systems, Microsoft Office, networking fundamentals (LAN/Wi\-Fi), and basic hardware troubleshooting.

What We Offer

• Visa \& Travel ticket
• Accommodation
• Meals
• Tax free salary

Interested candidates are invited to submit their **CV** to talent@gmss.ltd **or** recruitment@GMSS.ltd \| Hrd@gmss.ltd with the subject line: IT Support Engineer

Application Question(s)

• Can you join immediately?
• Are you willing to relocate to Naoero country for the job?
• Do you have experience with networking, CCTV, cable, switches as mentioned in the job details?

Work Location: In person