IT Support Executive

Job Description: IT Support Executive Location

Bangalore (On\-site)

Reporting To

Manager \- Warehouse

Company

GMS Worldwide Express Pvt Ltd

Role Overview

GMS is seeking a proactive and detail\-oriented IT support executive to handle the day\-to\-day IT operations and provide basic technical support to end\-users. The ideal candidate will have a foundational knowledge of IT systems and the ability to troubleshoot common hardware and software issues effectively.

Key Responsibilities

· Diagnosing and resolving software, hardware and network issues.

· Managing device setup, imaging and user access.

· Supporting video conferencing, remote work tools, and communication platforms.

· Assisting with on site or remote technical support requests.

· Maintaining asset logs and IT documentation.

· Performing system updates and configuration changes.

· Liaising with third\-party providers or vendors on repairs or replacements.

· Supporting installations of new software and systems.

· Ensuring data backups and recovery tools are operational.

· Assisting with security compliance, antivirus and patch management.

Must\-Have Requirements

· 2\-4 years of experience in internal IT or support roles

· Skilled in device configuration, troubleshooting, and remote support

· Experience supporting windows and macOS users

· Familiarity with Microsoft 365, Teams, and Active directory

· Confidence resolving desktop, printer and email issues

· Ability to mage tickets, update documentation, and escalate issues

· Good customer service and time management skills

· Awareness of security, backups and endpoint protection

· Comfortable working independently or as part of a team

Salary

Base range: ₹30,000 per month CTC

For exceptionally strong candidates (with strong background with proven track record), we are open to offering ₹35,000 or more

Certifications in networking or cloud platforms can enhance salary potential.

Pay: ₹10,618\.14 \- ₹37,317\.97 per month

Work Location: In person