IT Support Executive

• *Experience:** 2\+ Years
• *Location:** Pune

• *About the Company:**

• *Luxon – Business Processing Services,** established by **Pharmazon Ltd**, UK, is a specialised healthcare outsourcing and digital solutions company supporting private healthcare and pharmaceutical organizations through optimized, compliant, and scalable business operations. The company delivers end\-to\-end business processing services and secure digital healthcare platforms to enhance operational efficiency and healthcare delivery.

• *Pharmazon Ltd:** We are a UK’s leading healthcare company specializing in pharmacy services, wholesale pharmaceutical supplies, and a next\-generation healthcare app that connects patients, clinics, and prescribers. We are committed to improving access to healthcare through innovation, technology, and service excellence.

• *About the Role**

We are seeking a proactive and technically skilled IT Support Technician with a minimum of 2 years of hands\-on experience to join our team in Pune. The ideal candidate will be responsible for providing day\-to\-day technical support, maintaining IT systems, and ensuring smooth and secure IT operations across the organization.

• *Key Responsibilities**

• Provide first\- and second\-level technical support for hardware, software, and network\-related issues
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment
• Troubleshoot Windows/Mac operating systems and common business applications
• Manage user accounts, permissions, and access controls (Active Directory / Office 365\)
• Support LAN/WAN networks, Wi\-Fi connectivity, routers, switches, and firewalls
• Monitor system performance and ensure uptime and security compliance
• Assist in IT asset management and maintain proper documentation
• Coordinate with external vendors for hardware repairs and service support
• Ensure regular system backups and support data recovery when required
• Provide basic cybersecurity support including antivirus, endpoint security, and patch updates

• *Required Skills \& Qualifications**

• Minimum 2\+ years of experience in IT support or helpdesk role
• Strong knowledge of Windows OS, MS Office, and basic networking concepts
• Familiarity with Active Directory, Office 365, and remote desktop tools
• Understanding of TCP/IP, DNS, DHCP, VPN configurations
• Experience in troubleshooting hardware and peripheral devices
• Good problem\-solving and analytical skills
• Strong communication skills and ability to support non\-technical users
• Diploma/Degree in IT, Computer Science, or related field preferred

• *Preferred Skills (Good to Have)**

• Experience with firewall configuration and network security
• Knowledge of cloud platforms (AWS, Hostinger, Azure, Google Workspace, etc.)
• Basic understanding of server management
• IT certifications such as CompTIA A\+, Network\+, or similar

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Application Question(s)

• What's your current salary?
• What's your expected salary?
• What's your notice period?
• Are you willing to work in UK shift?

Work Location: In person