Kannada speaking_Customer support(Only chennai candidates)

Kannada speaking Mandatory

Key Responsibilities

\* Customer Outreach: Contacting customers via phone calls, email, and other channels to discuss and collect outstanding payments.

\* Payment Negotiation: Negotiating payment arrangements and repayment plans with customers who have overdue balances.

\* Problem Resolution: Addressing customer billing issues, reconciling accounts, and resolving queries related to payments.

\* Record Maintenance: Maintaining accurate and up\-to\-date records of customer communications, transactions, and payment arrangements.

\* Target Achievement: Meeting and exceeding established collection targets and objectives set by the client or BPO company.

\* Compliance \& Confidentiality: Adhering to all relevant compliance guidelines, regulatory requirements, and data privacy standards.

\* Issue Escalation: Escalating complex or unresolved issues to the appropriate departments or team leaders.

Required Skills \& Qualifications

\* Communication Skills: Excellent verbal and interpersonal communication skills for effective customer interaction.

\* Education: A high school diploma is typically required, with an Associate's or Bachelor's degree preferred for some roles.

\* Negotiation Skills: Proficiency in negotiation to reach payment agreements.

\* Experience: Previous experience in a tele\-collection, debt recovery, or customer service role is preferred.