Key Account Manager

• *Location:** India (In\-House)

• *Reporting to:** Senior Key Account Manager

• *Working Hours :** 8:00 AM (IST) \- 5:00 PM (IST)

• *About Bark**

Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting\-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.

As a profitable, PE backed scale up (EMK Capital), Bark offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025\) and are preparing for rollout to the UK and US markets in 2026\. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.

• *About Bark India**

Bark India is the largest operation of Bark outside the UK, with more than 100 staff members. Bark India started operations in December 2022 and currently manages Customer Experience, Sales, Marketing Content, CRM functions for Global Operations.

• *About the Role**

Bark is a marketplace that connects customers with service professionals across hundreds of categories. Professionals, known as Sellers, use the platform to receive and respond to customer enquiries and grow their businesses.

Our Account Management team builds long\-term relationships with our highest\-value Sellers, helping them get more from the platform and scale their spend as they grow.

This role focuses on managing a portfolio of high\-value Australian Seller accounts, with a focus on retention, spend growth and consultative account development. You’ll act as a commercial advisor, using data and platform expertise to help Sellers get more value from Bark, win more work and reinvest in growth.

• *Key** **Responsibilities**

• Own and grow a portfolio of key Australian Seller accounts, with full responsibility for retention and revenue growth.
• Run consultative account reviews, advising on lead selection, category expansion, response behaviour, sales process, and data accuracy to improve account performance.
• Drive monthly spend growth through proactive, value\-led conversations rather than discounting.
• Reduce churn by identifying at\-risk accounts early and intervening with the right commercial and coaching levers.
• Lead commercial and pricing conversations, applying Bark's pricing frameworks to protect margin while keeping accounts growing.
• Maintain accurate account data and forecasting in the CRM.
• Build trusted, long\-term relationships across the AU client base.

• *Required Skills and Experience**

• Proven account management or consultative sales experience, ideally B2B/SMB.
• Track record of growing account value and retaining clients (please reference specific numbers in your application).
• Previous experience in a client\-facing role serving the Australian / New Zealand (ANZ) market.
• Strong commercial acumen, comfortable with pricing, negotiation, and data\-led conversations.
• Confident handling objections and driving behaviour change without reverting to discounting.

• *Nice to Have**

• Marketplace, lead\-generation, or platform/SaaS background.
• Experience managing SMB accounts through significant growth.
• CRM and reporting fluency.

• *Perks and Benefits**

• India office located in CBD Bangalore
• Insurances \- Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
• Personal annual L\&D Budgets to spend on your development
• Assistance for Gym membership for all employees
• Fully stocked snacks in pantry, Monthly team lunches, Quarterly All\-site Socials
• Being at the forefront of an industry with new and exciting problems to solve

• *Interview Process**

• 1st Stage – Talent Partner Stage (15 mins)
• 2nd Stage – Hiring Manager Stage (30 mins)
• 3rd Stage \- Technical Task (30 mins)
• 4th Stage \- Values interview (30 mins)

• *Diversity Statement**

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014\. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.