Key Account Manager

• *Job Description – Key Account Manager**

• *Company:** Big Leap Marketing
• *Location:** Gurgaon, Haryana
• *Experience Required:** 3–5 Years
• *Industry:** Marketing \& Advertising Agency
• *Employment Type:** Full\-Time

About the Role

Big Leap Marketing is looking for a proactive and client\-focused **Key Account Manager** to manage key client accounts, build long\-term relationships, ensure smooth project execution, and drive client satisfaction. The ideal candidate should have prior experience working in a marketing/advertising agency and strong communication, account management, coordination, and relationship\-building skills.

Key Responsibilities

• Manage and maintain strong relationships with key clients and act as the primary point of contact.
• Understand client requirements, business objectives, and marketing goals.
• Develop account strategies and ensure effective execution of client requirements.
• Coordinate with internal teams including Digital Marketing, Content, Design, Performance Marketing, and SEO.
• Manage multiple client accounts, projects, timelines, and deliverables.
• Conduct regular client meetings and provide updates on project progress and campaign performance.
• Monitor account performance and ensure deliverables meet client expectations and quality standards.
• Handle client feedback, concerns, and escalations professionally and effectively.
• Identify opportunities for upselling and cross\-selling relevant agency services.
• Support client retention and contribute to long\-term business relationships.
• Maintain accurate records of client communication, requirements, deliverables, and project status.
• Work closely with internal teams to resolve issues and ensure timely delivery.

Required Skills \& Qualifications

• Bachelor's degree in Marketing, Business Administration, Mass Communication, or a related field.
• 3–5 years of experience in Key Account Management/Client Servicing/Account Management.
• Agency experience in Marketing, Advertising, Digital Marketing, or Creative Services is mandatory.
• Excellent verbal and written communication skills.
• Strong client relationship and stakeholder management skills.
• Good understanding of digital marketing, social media, branding, and performance marketing.
• Ability to manage multiple key accounts and projects simultaneously.
• Strong problem\-solving, organizational, and negotiation skills.
• Proficiency in MS Office, Google Workspace, and project management tools.

Preferred Skills

• Experience managing multiple key brand accounts.
• Experience working with B2B clients is a plus.
• Knowledge of digital marketing metrics and campaign reporting.
• Strong presentation and client negotiation skills.
• Ability to work in a fast\-paced agency environment.
• Experience in account growth, upselling, and cross\-selling.

What We Offer

• Competitive salary package.
• Opportunity to work with diverse brands and industries.
• Collaborative and growth\-oriented work environment.
• Professional learning and career advancement opportunities.

Job Types: Full\-time, Permanent

Pay: ₹30,000\.00 \- ₹40,000\.00 per month

Benefits

• Paid time off

Ability to commute/relocate

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person