Key Account Manager/ Brand Manager (P&L and E-commerce specialist)

• *About SalesDuo :**

SalesDuo is a fast\-growing Amazon agency helping 300\+ global brands grow their Amazon business — from catalog and operations to marketing and advertising. We have grown 300% in the last two years and are scaling our sales engine to match. You will be joining a lean, high\-performance team where your numbers matter and your growth is real.

• *Job Overview:**

We are looking for a dynamic and client\-focused **Account Manager (P\&L and E\-commerce specialist)**\- Customer Success to join our growing team. In this role, you'll be the trusted point of contact for our eCommerce clients \- driving account strategy, managing relationships, and ensuring customer success across Amazon and other online platforms.

You'll work in a fast\-paced, collaborative environment where your contributions directly impact client satisfaction, retention, and revenue growth. This is a high\-ownership role ideal for someone who thrives in the eCommerce space in a customer facing role, is comfortable working night shifts to support global clients, and is passionate about delivering exceptional results.

• *Roles \& Responsibilities:**

\- Client Relationship Management: Build and nurture long\-term partnerships with clients through proactive communication and strategies that grow their business profitably.

\- Sales Management: Drive revenue growth by identifying new business opportunities, upselling, and cross\-selling our offerings.

\- Customer Success: Ensure clients achieve their goals using our solutions \- leading to strong retention and high satisfaction.

\- Account Strategy: Develop and execute strategic account plans that align with both client goals and business objectives.

\- Performance Tracking: Monitor key performance indicators (KPIs), assess success metrics, and identify areas for optimization.

\- Issue Resolution: Quickly and effectively resolve client concerns to maintain a high level of satisfaction.

\- Industry Insights: Stay ahead of trends in the eCommerce space to provide actionable insights and recommendations to clients.

\- Cross\-Functional Collaboration: Work with internal teams \- marketing, product, customer support to deliver a seamless client experience.

• *What We're Looking For (Qualifications):**

\- Experience: 2\+ years in customer facing roles involving strategy, **P\&L, or sales, preferably in the eCommerce industry.**

\- Education: MBA in Marketing, Strategy, or a related field. Bachelors degree in Engineering, Business, Marketing, Finance or a related field.

\- eCommerce Expertise: Strong grasp of the eCommerce ecosystem, including trends, competition, and marketplace dynamics.

\- Category Experience: Prior experience in category management within an eCommerce setting is highly preferred.

\- Sales Acumen: Demonstrated success in achieving sales targets and driving growth.

\- Customer Obsession: Proven ability in customer facing roles, managing clients and deliver exceptional solutions.

\- Communication Skills: Excellent written and verbal communication abilities.

\- Analytical Thinking: Strong problem\-solving and data interpretation skills.

\- Flexibility: Comfortable working night shifts to support our international client base.

• *\- Comfortable working in US hours (5:00 PM – 2:00 AM IST) .**

\- Tech Savvy: Hands\-on experience with CRM platforms, eCommerce tools, and digital collaboration tools. Candidates who have a knack for AI and Automations.

Benefits

• Health insurance
• Work from home

Work Location: Remote