Key Account Manager

Job Description: Client Servicing / Account Manager

• *Company:** Creath LLP
• *Department:** Client Servicing \& Account Management
• *Location:** Ghaziabad / Delhi NCR
• *Employment Type:** Full\-time

About Creath

Creath is a creative and advertising agency helping brands grow through strategic branding, digital marketing, content creation, advertising campaigns, and creative production. We combine strategy, creativity, and execution to build meaningful brand experiences.

Role Overview

We are looking for a proactive and organised Client Servicing / Account Manager who can act as the primary point of contact between clients and our internal creative team. The ideal candidate should understand client requirements, manage projects from briefing to delivery, coordinate with different departments, and ensure smooth communication and timely execution.

Key Responsibilities

• **Client Communication:** Serve as the primary point of contact for assigned clients, manage daily communication, and maintain strong client relationships.
• **Briefing \& Coordination:** Understand client requirements, prepare clear creative briefs, and communicate deliverables to the internal team.
• **Project Management:** Coordinate with designers, video editors, content writers, performance marketers, and production teams to ensure timely delivery.
• **Timeline Management:** Create and maintain project schedules, track deadlines, follow up on pending tasks, and flag delays proactively.
• **Feedback \& Revisions:** Collect client feedback, consolidate revision requests, and ensure accurate implementation within the agreed scope.
• **Account Management:** Monitor ongoing projects, maintain client satisfaction, identify potential upselling opportunities, and support client retention.
• **Reporting:** Prepare project updates, meeting summaries, campaign reports, and weekly or monthly progress reports as required.
• **Documentation:** Maintain project trackers, client briefs, approval records, meeting notes, and deliverable status.
• **Billing \& Follow\-ups:** Coordinate with the internal team for invoices, payment reminders, and renewal discussions.
• **Problem\-solving:** Handle client concerns professionally and work with internal teams to resolve issues efficiently.

Requirements

• 1–3 years of experience in client servicing, account management, digital marketing, advertising, or a creative agency.
• Strong verbal and written communication skills in English and Hindi.
• Understanding of branding, social media, digital marketing, content creation, and advertising workflows.
• Excellent organisational, coordination, and follow\-up skills.
• Ability to manage multiple clients and projects simultaneously.
• Comfortable communicating with clients, presenting ideas, and managing expectations.
• Working knowledge of Google Workspace, Excel/Google Sheets, and project management tools.
• A proactive mindset, attention to detail, and a strong sense of ownership.

Preferred Qualifications

• Previous experience working at a branding, advertising, digital marketing, or production agency.
• Familiarity with social media calendars, creative approval processes, campaign reporting, and production timelines.
• Ability to understand creative briefs and translate client expectations into actionable tasks.
• Experience using tools such as Trello, Asana, Notion, or similar platforms.

What We Expect

• Clear, timely, and professional communication.
• Strong ownership of client accounts and project deadlines.
• No missed follow\-ups or unclear briefs.
• The ability to balance client expectations with internal team capacity.
• A solutions\-first approach and the ability to remain composed under pressure.

How Success Will Be Measured

• Client satisfaction and retention.
• Timely delivery of projects and campaigns.
• Accuracy and clarity of briefs.
• Effective coordination and reduced execution errors.
• Timely reporting, approvals, and payment follow\-ups.
• Identification of opportunities to grow existing client accounts.

Who Should Apply?

Someone who enjoys working with people, understands creative work, takes ownership of responsibilities, and can turn client requirements into well\-executed projects.

• *To apply:** Share your CV along with a brief introduction highlighting your relevant experience.

Pay: ₹45,000\.00 per month

Ability to commute/relocate

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education

• Bachelor's (Preferred)

Experience

• Account management: 4 years (Preferred)

Language

• English (Required)

Location

• Noida, Uttar Pradesh (Required)

Willingness to travel

• 25% (Preferred)

Work Location: In person