L&D Coordinator

• *POSITION SUMMARY:**

The Learning \& Development (L\&D) Coordinator supports the planning and day\-to\-day delivery of learning programs. Working under the guidance of the ONWARD Connected Lead and program managers, this role helps keep timelines, participant communications, enrollment details, logistics, records, and follow\-up activities organized and on track.

The L\&D Coordinator partners with subject matter experts (SMEs), facilitators, Learning Operations, Learning Communications, Learning Impact, Connected Capabilities Leads, Learning \& Performance Business Partners (LPBPs), HR Business Partners (HRBPs), and external vendors. The role is suited to an early\-career professional who is organized, service\-minded, eager to learn, and ready to build program coordination skills while contributing to a positive participant experience.

This is for UK Shift.

• *ESSENTIAL FUNCTIONS:**

Program Planning \& Coordination

• Help maintain program calendars, workplans, schedules, task trackers, and key deadlines; update them as plans change.
• Gather planning information from program leads, SMEs, facilitators, Learning Operations, and other partners, and keep shared materials current.
• Coordinate routine details across program activities such as marketing, nominations, preparation, delivery, evaluation, and follow\-up.

Nominations \& Participant Administration

• Support nomination and enrollment activities using established criteria, processes, forms, and timelines, in partnership with Learning Business Partners.
• Maintain participant lists, registration status, waitlists, and alumni records, checking information for accuracy and completeness.
• Prepare participant rosters and provide enrollment details to Learning Operations and other partners as requested.
• Track participation changes or gaps and bring them to the program lead's attention for review and follow\-up.

Participant Communications \& Support

• Prepare and send routine participant communications using approved templates and guidance, including invitations, welcome information, reminders, logistics, and follow\-up resources.
• Help keep communication plans, templates, FAQs, and send dates organized and up to date.
• Monitor program inboxes or communication channels; respond to routine questions using approved information and route complex or sensitive issues to the appropriate partner.
• Provide timely, courteous support and help participants understand where to find program information and materials.

Digital \& On\-Demand Program Support

• Responsible for LMS setup and enrollment following established processes.
• Check that program information such as descriptions, dates, links, prerequisites, and instructions matches the approved source materials.
• Use available reports to track enrollment, progress, and completion; send reminders according to the program plan and share potential concerns with the program lead.
• Record access or technical issues and route them to Learning Operations or the appropriate support contact.

Program Logistics \& Delivery

• Use program checklists to help prepare virtual sessions, including meeting links, platform settings, breakout rooms, recordings, and technology checks.
• Coordinate in\-person logistics such as room arrangements, audiovisual needs, materials, and onsite details with the relevant partners.
• Organize and distribute agendas, participant materials, facilitator resources, and other approved program content.
• Support session\-day operations, maintain attendance records, and share required information with Learning Operations for tracking and reporting.
• Help identify logistical gaps early and bring them to the program lead's attention.

Evaluation, Reporting \& Follow\-Up

• Help prepare and distribute program evaluations, surveys, and pulse checks; monitor responses and send planned reminders.
• Compile attendance, enrollment, completion, and evaluation information in established trackers or templates.
• Prepare basic status updates and summaries for review by the program lead; flag notable feedback, recurring questions, or participation issues.
• Keep follow\-up tasks and resource distribution organized after program sessions.

Documentation \& Process Support

• Maintain shared program files, calendars, participant records, and materials so information is current, easy to find, and appropriately organized.
• Follow established version\-control, privacy, data\-handling, and governance practices when working with program materials and participant information.
• Update FAQs, checklists, standard operating procedures, and other program documentation as directed.
• Share practical ideas with the team for making recurring coordination tasks clearer, more consistent, or more efficient

• *EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:**

• Minimum 3 years' experience in Learning \& Development.
• Organization \& attention to detail: Keeps information accurate and follows through on assigned tasks and deadlines.
• Clear communication: Writes and speaks courteously, shares updates, and asks questions when expectations are unclear.
• Service mindset: Responds helpfully to participant and stakeholder needs and knows when to seek support.
• Teamwork \& learning agility: Collaborates well, accepts feedback, and builds knowledge of learning program operations over time.
• Coordination \& prioritization: Tracks multiple tasks, adapts to changing details, and raises capacity or timing concerns early.
• Problem solving \& judgment: Notices issues, gathers relevant details, and escalates appropriately rather than making unsupported decisions.
• Comfort with digital tools: Willingness to learn collaboration, scheduling, learning\-management, and survey tools used by the team.