L1 Technical Support

• *Designation:** L1 Technical Support Executive
• *Industry:** IT / Technical Support
• *Experience Required:** 0–2 Years
• *Qualification:** Diploma / Degree in Computer Engineering, IT, or related field
• *Salary:** ₹18,000 – ₹25,000 per month
• *Employment Type:** Full\-Time
• *Location:** Nashik

Job Overview

We are looking for a motivated L1 Technical Support Executive to provide first\-level technical assistance, troubleshoot basic IT issues, and support users with hardware, software, and connectivity problems.

Key Responsibilities

• Provide first\-level technical support to users.
• Troubleshoot basic hardware, software, and network issues.
• Respond to support requests through calls, emails, or ticketing systems.
• Install and configure computer systems and applications.
• Assist users with login, password, and access\-related issues.
• Record technical issues and solutions in the support system.
• Escalate complex issues to the appropriate technical team.
• Follow up on unresolved tickets and ensure timely resolution.
• Maintain IT support documentation.
• Follow company IT security and support procedures.

Required Skills

• Basic Hardware and Software Troubleshooting
• Windows Operating System
• Basic Networking Knowledge
• MS Office
• Ticket Management and Documentation
• Problem\-Solving Skills
• Communication and Customer Support

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Benefits

• Provident Fund

Work Location: In person