Lead Administrator (Support &Operations)

Lucknow, Uttar Pradesh

Job Summary

Job Description – Intune Engineer (L2\.3\)

Role Summary

The Intune L2\.3 Engineer is a senior operational engineer responsible for handling complex escalations, policy management, application packaging, Autopilot deployments, device compliance optimization, and technical mentoring for L2 teams.

Key Responsibilities

Handle advanced Intune escalations.

Design and implement device configuration policies.

Manage application packaging and deployment strategies.

Administer Windows Autopilot profiles and deployment processes.

Implement and troubleshoot Conditional Access policies.

Manage compliance policies and security baselines.

Configure Endpoint Security and Microsoft Defender integration.

Perform RCA for recurring incidents.

Support Hybrid Azure AD Join and Cloud Native environments.

Act as SME for Intune operational support.

Mentor junior engineers.

Technical Skills

Advanced Intune Administration

Configuration Profiles

Security Baselines

Compliance Policies

Endpoint Security Policies

Device Restrictions

Application Management

Win32 App Packaging

MSI/MSIX Deployments

Microsoft Store Apps

Mobile App Management (MAM)

Device Provisioning

Windows Autopilot

White Glove Deployment

Self\-Deploying Mode

Pre\-Provisioning

Security

Conditional Access

Defender for Endpoint Integration

BitLocker Management

Device Compliance Controls

Automation

PowerShell Basics

Graph API Reporting

Experience

5–7 years of EUC/Endpoint Management experience.

3–5 years of hands\-on Intune administration.

Key Responsibilities

1\. To champion ITIL, security, and data privacy to offer high\-quality, well\-documented solutions, minimizing risks and maximizing customer satisfaction.

2\. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical \& security issues.

3\. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .

4\. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.

5\. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

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