Lead Administrator (Support &Operations)

Chennai, Tamil Nadu

Job Summary

Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications. • Troubleshooting Unified communication tools such as Teams, Zoom video call related issues. • Should be familiar with collaboration tools, meeting room equipment and meeting room checks. • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.

Key Responsibilities

Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications. • Troubleshooting Unified communication tools such as Teams, Zoom video call related issues. • Should be familiar with collaboration tools, meeting room equipment and meeting room checks. • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups. • Troubleshooting Windows Profile, printers, shared drives related issues. • Troubleshooting network connectivity issues. • Deploying standard image on desktops and laptops using Endpoint manager/Intune. • To provide 1st line technical support; answering support queries via phone and email. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.

Skill Requirements

• To take ownership of user problems and be pro\-active when dealing with user issues. • To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs. • Respond to inquiries from clients and help them resolve any hardware or software problems. • To escalate more complex calls to the relevant IT Support member. • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house. • Pre\-build PCs. Good Experience in deskside support

Other Requirements

Associate Degree in Computer Science or related field • Exhibit HCL Technologies Guiding Principles • Professional demeanor • Excellent communication skills

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