Lead Analyst - Capacity Manager

Position Description: We are looking for an experienced Capacity Manager to join our team. The ideal candidate will be responsible for ensuring that the IT infrastructure and services have sufficient capacity to meet current and future business requirements in a cost\-effective and timely manner. You will work closely with infrastructure teams, application owners, service delivery managers, and business stakeholders to forecast demand, monitor utilization, and plan capacity to deliver consistent service performance Job Title: Capacity Manager Position: Senior System Engineer/Lead Analyst Experience: 7\- 13 Years Category: Senior System Engineer/Lead Analyst Shift: US Shift Time Main location: India, Karnataka, Bangalore, Electronic City Key Responsibilities 1\. Capacity Management Process Ownership . Own and manage the Capacity Management lifecycle aligned with ITIL best practices . Define policies, standards, and governance for capacity planning . Ensure alignment between business demand and IT supply 2\. Capacity Planning \& Forecasting . Analyze current resource utilization (CPU, memory, storage, network) . Forecast future capacity requirements based on trends and business growth . Develop capacity plans for short\-term and long\-term horizons 3\. Performance Monitoring \& Optimization . Monitor system performance and utilization across infrastructure and applications . Identify bottlenecks and performance issues . Recommend tuning, scaling, or optimization strategies 4\. Demand Management Integration . Collaborate with business teams to understand demand patterns . Align capacity with business forecasts and seasonal spikes . Support budgeting and cost planning 5\. Reporting \& Analytics . Create dashboards and reports using tools like: ServiceNow Monitoring tools (Dynatrace, AppDynamics, SolarWinds) Power BI / Excel . Track KPIs such as utilization, trends, and forecast accuracy 6\. Risk \& Cost Optimization . Identify risks related to under\-capacity (performance issues) and over\-capacity (cost waste) . Optimize resource utilization and cloud spend . Ensure cost\-effective infrastructure planning 7\. Continuous Service Improvement (CSI) . Identify opportunities for automation and predictive capacity planning . Improve capacity management processes and tools . Support performance tuning initiatives Key Skills \& Competencies Technical Skills . Strong knowledge of ITIL (Capacity, Availability, Incident, Problem Management) . Experience with monitoring tools: Dynatrace, AppDynamics, SolarWinds, Nagios . Experience with ITSM tools like: ServiceNow . Understanding of infrastructure, cloud (Azure, AWS), and virtualization Analytical Skills . Strong data analysis and forecasting skills . Ability to interpret performance metrics and trends . Experience with capacity modeling and predictive analysis Soft Skills . Strong stakeholder management . Excellent communication and reporting skills . Strategic thinking and planning ability KPIs / Success Metrics . Resource utilization (%) optimization . Forecast accuracy (%) . Reduction in performance\-related incidents . Cost optimization (cloud / infrastructure spend) . Capacity\-related SLA compliance Qualifications . Bachelor's degree in IT, Engineering, or related field . ITIL Certification (v3 / v4\) preferred . 5–10 years of experience in IT Service Management / Infrastructure Preferred Experience . Experience in enterprise environments . Exposure to cloud capacity planning (Azure, AWS, GCP) . Experience in performance engineering **Your future duties and responsibilities** Responsibilities: * Develop, implement, and maintain the Capacity Management process and plan in alignment with ITIL best practices. * Monitor, analyze, and report on the performance and utilization of IT infrastructure components including servers, storage, network, and applications. * Forecast future capacity requirements based on business growth, demand patterns, and technology trends. * Identify capacity bottlenecks, risks, and inefficiencies, and recommend tuning, optimization, or upgrade actions. * Produce and maintain the Capacity Plan, including current usage, trends, projections, and recommendations for investment. * Collaborate with cross\-functional teams (Infrastructure, Application, Service Delivery, Architecture) to align capacity with service levels and SLAs. * Support major change, project, and transition activities by providing capacity impact assessments and sizing inputs. * Drive cost optimization initiatives by right\-sizing infrastructure and eliminating underutilized resources. * Maintain and enhance capacity dashboards, KPIs, and management reports for stakeholders. * Stay up to date with emerging trends and technologies in capacity management, cloud, and performance engineering. Must\-Have Skills: * Strong experience in IT Capacity Management, Performance Management, or Infrastructure Operations. * Hands\-on experience with capacity and performance monitoring tools such as BMC TrueSight, CA Capacity Manager, Dynatrace, AppDynamics, SolarWinds, or equivalent. * Solid understanding of ITIL processes, particularly Capacity, Availability, and Service Level Management (ITIL v3/v4 certification preferred). * Working knowledge of servers (Windows/Linux), storage, network, virtualization (VMware/Hyper\-V), and database platforms. * Strong analytical skills with experience in trend analysis, forecasting, and workload modelling using Excel, Power BI, or similar tools. * Experience producing capacity plans, executive reports, and presenting findings to senior stakeholders. * Excellent problem\-solving, communication, and stakeholder management skills. Good\-to\-Have Skills: * Experience with cloud capacity management on AWS, Azure, or GCP (right\-sizing, reserved instances, cost optimization). * Familiarity with containerization technologies such as Docker and Kubernetes capacity planning. * Scripting/automation skills using PowerShell, Python, or Shell for data extraction and reporting. * Exposure to FinOps practices and cloud cost management tools (CloudHealth, Apptio, Azure Cost Management). * Familiarity with AIOps, predictive analytics, or machine learning approaches applied to capacity forecasting. CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.**Required qualifications to be successful in this role** **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by…