Lead Assistant Manager

EXL ServiceIN2d ago

Full-timevia indeed

Required Skills

azuregcplinux

Job Description

Job Description: We are hiring an experienced SRE leader to manage a global Incident Management team and drive operational excellence for this engagement. The role involves leading teams, handling complex incidents, and improving overall incident response strategy.

**Responsibilities: Lead and mentor a team of SRE engineers (Level 7 ICs)**
Own **end\-to\-end incident management operations** across regions
Establish and drive **incident response processes and governance**
Ensure effective **16x7 delivery model across geographies**
Act as escalation point for **critical incidents and stakeholder communication**

Strong experience in **SRE / Incident Management leadership**
Proven ability to manage **high\-impact, complex incidents**
Excellent **communication, stakeholder management, and leadership skills**
Ability to **drive alignment and influence cross\-functional teams**

Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
Strong focus on minimizing service downtime across environments
Hands\-on experience supporting both on\-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
Solid understanding of networking concepts and system architecture

Lead Assistant Manager

Required Skills

Job Description

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